We help IT Professionals succeed at work.

surface 4 pro stuck on spinning circles

bbimis
bbimis asked
on
242 Views
Last Modified: 2016-03-21
windows updated now its stuck on spinning circles how can i fix. Tried the startup repair option.
Comment
Watch Question

CERTIFIED EXPERT

Commented:
Try Factory Resetting it.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
That should work, but if you did this as it stands now, you would lose your data so be sure you have a backup separately.

Author

Commented:
I've requested that this question be deleted for the following reason:

no suitable solution
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
So you are going to leave it spinning in circles forever?  Do the reset as suggested.
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for bbimis's comment #a41506130

for the following reason:

wasn't able to resolve with methods provided. had to return to microsoft.
CERTIFIED EXPERT

Commented:
Did the factory reset not work?  
Or did you not try it... and resorted to "Called microsoft and sent in for repair." without using EE advice first????

Author

Commented:
it didn't work that is why i called microsoft. Admin please handle this and if you want to give them points do so i really do not care who what or how they get them.
CERTIFIED EXPERT

Commented:
Feedback is important to close a question.
Thank you to reply that a factory reset did not work and you needed to seek MS service for your problem.
This information may help others in the same situation.
Close the question giving yourself credit rather than deleting the question.

Regards,
Michael

Author

Commented:
factory reset did not work so i had to call microsoft for repair

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.