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bbimis asked on

surface 4 pro stuck on spinning circles

windows updated now its stuck on spinning circles how can i fix. Tried the startup repair option.
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bbimis

8/22/2022 - Mon
Michael Best

Try Factory Resetting it.
John

That should work, but if you did this as it stands now, you would lose your data so be sure you have a backup separately.
ASKER
bbimis

I've requested that this question be deleted for the following reason:

no suitable solution
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John

So you are going to leave it spinning in circles forever?  Do the reset as suggested.
ASKER CERTIFIED SOLUTION
bbimis

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ASKER
bbimis

I've requested that this question be closed as follows:

Accepted answer: 0 points for bbimis's comment #a41506130

for the following reason:

wasn't able to resolve with methods provided. had to return to microsoft.
Michael Best

Did the factory reset not work?  
Or did you not try it... and resorted to "Called microsoft and sent in for repair." without using EE advice first????
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ASKER
bbimis

it didn't work that is why i called microsoft. Admin please handle this and if you want to give them points do so i really do not care who what or how they get them.
Michael Best

Feedback is important to close a question.
Thank you to reply that a factory reset did not work and you needed to seek MS service for your problem.
This information may help others in the same situation.
Close the question giving yourself credit rather than deleting the question.

Regards,
Michael
ASKER
bbimis

factory reset did not work so i had to call microsoft for repair
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