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Hi,<br />
I am familiar with databases and SQL but not with phone systems or API.<br />
<br />
I have a database that holds details of customers such as name , address and phone number.<br />
I have 10 users of the database.<br />
The database is in a call centre with a modern phone system. (Excuse lack of detail!)<br />
<br />
High level question:<br />
I want to &quot;pass&quot; the phone number of incoming calls from the phone system INTO my database.<br />
When the database receives the phone number then it will display the customers name and address.<br />
So, the user will know the name and address of the caller before they even speak!<br />
<br />
Question:<br />
Is this a sensible straightforward approach? &nbsp;Is this a common requirement?<br />
Is there much work involved on the phone system side?<br />
I know my database (Zoho) can accept the data via API.<br />
<br />
All answers appreciated and excuse the lack of specifics.
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Hi,
I am familiar with databases and SQL but not with phone systems or API.

I have a database that holds details of customers such as name , address and phone number.
I have 10 users of the database.
The database is in a call centre with a modern phone system. (Excuse lack of detail!)

High level question:
I want to "pass" the phone number of incoming calls from the phone system INTO my database.
When the database receives the phone number then it will display the customers name and address.
So, the user will know the name and address of the caller before they even speak!

Question:
Is this a sensible straightforward approach?  Is this a common requirement?
Is there much work involved on the phone system side?
I know my database (Zoho) can accept the data via API.

All answers appreciated and excuse the lack of specifics.

I'm new to API concept.  Need to xfer data from phone system to Zoho database

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.

Telecommunications

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).