We help IT Professionals succeed at work.

Remove Reimage Repair Spyware

318 Views
Last Modified: 2016-03-10
Hi,
 
 I have a windows 7 PC infected by "Reimage Repair" and I can't seem to remove it.
I have three browsers: IE, Firefox and Chrome. It happens a few  minutes after I begin to browse the internet no matter what internet browser I may use. It begins with "Countdown" warning at the bottom left corner of the browser and it opens up a tab in current browser to display full page ad about "Reimage Repair". I can close this tab and also I can close Firefox without a problem. When I close the browser, nothing happens. It only happens once I open the browser.
This PC had Symantec End Point Protection. So far I installed Kaspersky End Point Protection, Microsoft Security Scanner. They all caught some, but all these protection software failed to remove it completely.
 In Add/Remove section, there is no such a thing as "Reimage Repair".
 I even took the screenshot of "Processes" before opening the browser and compared them against "Processes" after "Reimage Repair" tab appeared. But there was no new process(es), so I can't even find the folder location/file names.
 I found one registry key that had "Reimage" and removed it, but to no avail.
 I have removed IE, Firefox, Chrome, deleted their folders, and re-installed them, but to no avail.
 I logged in as local admin and same thing happens.

 Short of re-installing OS, what would you suggest?
Count Down MessagePC Repair ADFake FireFox Update AdPopup URLs
Comment
Watch Question

Exec Consultant
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
If AVG safeguard toolbar is installed, in my experience, you can find them either or both in Add/Remove programs or Browser Add-ins. But there has been no trace of AVG anywhere.
Revo Uninstaller AdwCleaner  Malwarebytes  HitmanPro  ---> Are these free or I have to buy them?
David Johnson, CDSimple Geek from the '70s
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
they all have free versions or free trials
btanExec Consultant
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
Yes you can try those free ones

Author

Commented:
Malwarebytes trial version detected a bunch of stuff that Kaspersky or Symantec End point could not detect.
The problem solved.
Obvisouly Malwarebytes is very effective in detecting malware on your computer compared to Kaspersky or Symantec.
Is MalwareBytes that good in virus protection as well? In other word, is this a complete package that I can rely on in terms of providing virus protection as well as malware protection?
btanExec Consultant
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
Malwarebytes anti malware and anti exploit are not bad at least from consumer point. They even have anti ransomware..for official not trial, engage their sales to advice your use case.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.