We help IT Professionals succeed at work.

Severe Server Issues

333 Views
Last Modified: 2016-11-23
This is a new server built from the ground up and I am having several difficulties as you can see in the below attachments of my server report .  I am at my wits and and totally regret the fact that they bought 2003 R2 server OS it's been nothing but a problem after problem because of compatibility issues,  for one we are using a Wi-Fi adapter for network connectivity on the server did to the fact we are unable to find 2003 drivers for the  on board embedded ethernet controller.  The server is a brand-new Dell power edge T-20 server with all of its original parts intact except for one added tb hard drive  and one additional stick of RAM.  I have reached a desperate point in need any available help offered, thank you.
image.png
image.png
image.png
image.png
image.png
image.png
Comment
Watch Question

Commented:
For starters windows 2003 is no longer supported so do not expect windows Update to work.  that was effective last Summer I believe.

Author

Commented:
Yes I am aware of that but the error is indicating that the service itself is not starting not that it's not getting updates.
Matthew A BakerLead Engineer

Commented:
Ok, let's start with your network adapter...

Open device manager, go to the adapter, right click go to properties, details tab,.select "hardware ID" and tell me the VEN and DEV codes for the device.
David AtkinTechnical Director
CERTIFIED EXPERT
Top Expert 2015
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:

 

Author

Commented:
Matthew can you please instruct me on how to upload a screenshot of the info you need to a comment I tried to copy and paste and it's not working there's four lines of info that you need and I wanted to upload a pic of it so I do not incorrectly write something down. Thx

Author

Commented:
Here you go Matthew hope this helps

VEN 8086
DEV153A
Matthew A BakerLead Engineer

Commented:
It is an intel i217-lm the drivers should be available from intel.com

Author

Commented:
Already searched couldn't find 2003 drivers for it.

Author

Commented:
Thank you Matthew I will review the drivers I have already downloaded and try from Intel's website and see if this is one of them just give me a little time and I will be back with an answer for you thanks so much for your help.
Matthew A BakerLead Engineer

Commented:
the windows XP codebase is compatible with server 2003.
Matthew A BakerLead Engineer

Commented:
let me know and we will take on the next step if we have to
Matthew A BakerLead Engineer

Commented:
do you have the chipset drivers?  

if you are running a 13+ year old OS on new hardware it will definitely be a stretch, you may want to look at virtualization for legacy software support.

Author

Commented:
First things first yes I have already tried that particular driver that you instructed me to one Intel's website it's the same exact file that I previously downloaded as for the chipset drivers would you be able to direct me to the correct version of the drivers that I need unfortunately I don't have too many options for changing the server iOS right now so I am just trying my best to get this configured properly besides The NIC situation after reviewing the report do you have any other suggestions on the configuration aspect of the error messages that I'm getting on the report
Matthew A BakerLead Engineer

Commented:
Have you ever worked with BMW ARE before? This seems like an ideal candidate for hardware abstraction via virtualization.
Matthew A BakerLead Engineer

Commented:
VMWare ...  stupid autocorrect.

Author

Commented:
Lol I was going to say what does working for a car manufacturer have to do with it but no unfortunately I don't have much background in it. But I have worked with it before so if given the proper instructions I should be fine me.
Matthew A BakerLead Engineer

Commented:
I can walk you through it... and this is SBS I just realized...  so yes, virtualization is likely your only viable route.

Backup any important data first.

Then sign up with VMWARE and get a copy of ESXi it is free...  

Install it as the OS...   download the management client... create a new VM and away you go.
CERTIFIED EXPERT

Commented:
@Matthew:
  What do you see as the advantage of VMWare over Server 2016 Hyper-V server?  I've used the latter but wonder if my time is better spent learning the former.
Matthew A BakerLead Engineer

Commented:
In this case hardware abstraction.
CERTIFIED EXPERT

Commented:
Looking at the spec .03 is not supported by the hardware.

http://www.dell.com/us/business/p/poweredge-t20/pd

Way too many issues with drivers.

Dump the 03 or buy a used file server that does.
Matthew A BakerLead Engineer

Commented:
And a HUGE cost difference for one or two hosts
Matthew A BakerLead Engineer

Commented:
Or use ESXi which supports the new hardware... and load sbs2003 on a VM

Which adds $0 to the budget beyond time.

Author

Commented:
OK Matthew so am I not going with the first suggestion that you asked me to do signing up for VMware download the software and so on .... and if not what exactly are you wanting me to do in regards to using ESxi?

Author

Commented:
Also does that report show any reason why I keep receiving page cannot be displayed on about 90% of the websites such as Microsoft, Google,…  I can only access certain sites like Bing and even then every thing doesn't load properly.

Author

Commented:
Also is there another NIC that I could install in one of the expansion slots that would be compatible
Matthew A BakerLead Engineer

Commented:
I am sure there is, and there are many issues and serviceshe that are going to break because of driver and software differences between relatively current hardware and SBS2003.

REMEMBER: even R2 is based on software released in 2005. There have been major hardware infrastructure changes since then...

No, my recommendation, hasn't changed.

Install ESXi and then create your VM from there.

Does your server have a CD / DVD drive?

Author

Commented:
Yes it does absolutely.
Matthew A BakerLead Engineer

Commented:
Then burn the iso to CD /dvd... install to the HD and then start the VM from the management client.

Creating a new VM is simple and straight forward.

Author

Commented:
Awesome I will get to working on it as soon as possible and if I have any questions I will let you know if not I will respond as soon as I have it set up thank you so much Matthew I hope this works! Be in touch soon
Matthew A BakerLead Engineer

Commented:
good luck ,
CERTIFIED EXPERT

Commented:
>Or use ESXi which supports the new hardware... and load sbs2003 on a VM
>Which adds $0 to the budget beyond time.

The free version of Vmware does not support backups without the paid for backup API.

Author

Commented:
Where I find the download for  that
CERTIFIED EXPERT

Commented:
The esx will be licensed for api backup for 60 days as an eval.
After that you will need to by a license as it will no longer function as a paid for version.
You would need to buy a licensed backup product too.
(Acronis Veem)

Looking at the errors you posted,most of them are minor and can be resolved through service packs and what not.

Did you actually buy SBS2003?
Or was this just lying around?
CERTIFIED EXPERT

Commented:
@Matthew:

"In this case hardware abstraction".  Please help educate me here.  Isn't this similar to what is done in Hyper-V?
Matthew A BakerLead Engineer

Commented:
It is, but without the additional cost of an OS.

ESXi is the OS.
CERTIFIED EXPERT

Commented:
But Hyper-V Server 2012 is also free.  The VMs aren't, same as with ESXi.
CERTIFIED EXPERT

Commented:
>But Hyper-V Server 2012 is also free
The non gui version is.

M$ hyper v is a good hypervisor ,but its lack of a USB pass through makes it a pain in the butt manage at times.
Matthew A BakerLead Engineer

Commented:
Sorry, I have not used Hyper-V server 2012 still requires server 2012 which is NOT free like ESXi

unless I have mistaken something somewhere
CERTIFIED EXPERT

Commented:
Microsoft offers a non-GUI version of Hyper-V Server 2012 R2 for free:
https://www.microsoft.com/en-us/evalcenter/evaluate-hyper-v-server-2012-r2

You can't do much with it other than to run Hyper-V and most management functions must be done remotely or through the command line.
Matthew A BakerLead Engineer

Commented:
In that case I still think ESXi is the better solution.
CERTIFIED EXPERT

Commented:
You can download a free non gui hypervisor from M$

https://www.microsoft.com/en-us/evalcenter/evaluate-hyper-v-server-2012-r2
CERTIFIED EXPERT

Commented:
If you are in possession of Windows 8 pro or later,you can install a hyper v role and run SBS as a vm ,but you need to have at least the pro version to do so.
David AtkinTechnical Director
CERTIFIED EXPERT
Top Expert 2015

Commented:
Is there a reason that you're not wanting to go onto Server 2012 Essentials?
Matthew A BakerLead Engineer

Commented:
The client bought and speced sbs2003.

They are unlikely to part with another $500.
David AtkinTechnical Director
CERTIFIED EXPERT
Top Expert 2015

Commented:
Then they need to scream at the person who has done the spec and then spend the $500 on the new OS.

Installing SBS2003 on a new server is just wrong.  Yes installing it on a hypervisor will probably resolve the short term issues but long term its a huge mistake and is well worth the $500 spend now.
Matthew A BakerLead Engineer

Commented:
I doubt you will find anyone here who will disagree that installing an 11+ year old OS with no support is a bad idea...
David AtkinTechnical Director
CERTIFIED EXPERT
Top Expert 2015

Commented:
Yes (at least I'd hope not!).  

In my mind fixing this problem by virtualising it is a short term fix, long term problem.  I think the only course of action would be to replace the OS.  The client maybe irritated by this but ultimately its the right thing to do for them.  I understand that this may reflect badly on the 'speccer' but it needs to be re-specced and done correctly.
Matthew A BakerLead Engineer

Commented:
Yes, and the client will learn this as it is a PML (pay me later) situation. If you have been in the business for more than 15minutes , you know that these things arise from time to time... and if you don't do it as a pro, either the client will... or they will hire a buddy to do it for them... all you can do is let thwm go into it eyes wide open... and fully warned.

And then backup every single day, and double and triple protect the data.... because this solution WILL BREAK REGULARLY.

That being said... a linux LAMP server or one of the linux SBS equivalents would have been a prefered $0 choice over this...  but in the end, the client is king.... maybe not the brightest, but it is his / her equipment
CERTIFIED EXPERT

Commented:
What did they need in SBS 2003 that was so valuable?
All of the bundled software is basically no longer supported.
And ,it's 32 bit.
CERTIFIED EXPERT

Commented:
I will concur with the comments about it being VERY unwise to start with SBS 2003.  I have a client (accounting firm) who has been running that for years on a server.  While it does work, it has problems that require significant effort to resolve.  There have been issues with the inability to install newer versions of accounting software which have mandated some odd workarounds.  The RAM limitation of 32-bit Windows has created a performance issue.  The only reason I've been unsuccessful at pushing an upgrade is that the owner may be retiring in a few months and selling or closing down the business and doesn't want to make significant investment decisions at this point.

It may make some sense to keep a running server with SBS 2003 alive for the short term, but it makes little sense to start a new one for production use.
CERTIFIED EXPERT

Commented:
Same here.
I have a customer moving from SBS 2003 and Great Plains 9 to GP2015r2 and it's a "fun" project.
SBS 2011 with a member Server 2008r2 as the new host.

Author

Commented:
While I can appreciate everyone's comments and totally agree obviously it's not always an option to replace something with that being said again I think Matthew and definitely give you the credit for at least understanding this and trying to help the best you can instead of criticizing and offering solutions that are not an option at this point in time. If it were up to me obviously I wouldn't elected to utilize a more current iOS but again sometimes the option  is not there so when a person is thrown into a position to assist we do the best we can with what we have even if it's not The most ideal solution this is a very small organization with only three users therefore we do not need the most robust system there is. Matthew soon as I'm done applying your solution I will get back to you and let you know how it went.
Matthew A BakerLead Engineer

Commented:
thank you, and I look forward to helping...  

of course I understand that  certain things are not always under the control of the tech / engineer and you are just trying to work with what you have.

good luck,.
CERTIFIED EXPERT

Commented:
only three users?

Again .I ask what is it in SBS 2003 they need?

Yo can run a peer to peer network using the server with W7 through 10.

A little bit more admin overhead,but with only 3 users easily doable.
Matthew A BakerLead Engineer

Commented:
Yes, because a peer network is better than AD...

They have a reason for what they are doing, critique is outside of scope
.
CERTIFIED EXPERT

Commented:
I (and I suspect the others here) understand that we are often stuck with parameters that we can't change.  If that is the case for you, then certainly run with it and people here will try to help.

Both here and in my professional life I often find that it benefits the client more if I question their base assumptions.  Quite frequently I can do more for them by changing their approach instead of implementing their approach as well as I can.  That said, the client still rules.  If I've laid out my reasons for why they should do something a different way, if they still choose their way then I support it.

If your issues don't get resolved with the suggestions given, ask again and we'll help.
Matthew A BakerLead Engineer

Commented:
that is certainly true, the question becomes, why do you doubt that they have already plead that case to the best of their ability, and that the client wishes to implement something that is less than optimal...  His hands are tied... I automatically assume another pro has already done their due diligence before they ask for help from a 3rd party...  

Yes, we can all prove how smart we are, and how much better we can do...  but that doesnt help OP.

and in the end, isnt THAT why we are here as contributors?
CERTIFIED EXPERT

Commented:
I have learned from experience (on EE and elsewhere) that is is often incorrect to assume such things as "another pro has already done their due dilligence...".  There are many posts here where someone asks a very specific question but the most useful answer was one that took them back to their assumptions and eventually found a better approach that made the initial question irrelevant.

Other than " totally regret the fact that they bought 2003 R2....." I didn't see anything in the OP that told me that the idea of scrapping 2003 was considered well enough.

I can't speak for the others but I can certainly say I'm not trying to prove how smart I am here.  I'm just trying to be helpful and sometimes that means questioning base assumptions.

With all of that said, it does appear, for reasons unknown to us, the OP is stuck with using the 2003 R2 software.  Since that has been established I think it appropriate for us to move ahead and try to make the best of that for him.
CERTIFIED EXPERT

Commented:
If it were my gig,I would flat out tell the customer it's not going to work.

If they are convinced that running diesel fuel in a new car that runs only gasoline is the way they want it done,then so be it.

I would say I thank you for your business ,but I honestly think that we should call it quits as I do not want to be liable for a system that I know will fail.

Give them you final bill for your time and leave on a friendly note.

Being an IT pro is knowing when to walk away.

In your case I would take the money and run.
CERTIFIED EXPERT

Commented:
Were you able to resolve the NIC issue?  If not, I'd look at installing a card with available drivers.  A quick check at Amazon turned up a gigabit Intel card for under $30 that should have suitable drivers:
http://www.amazon.com/Intel-Gigabit-Network-Adapter-EXPI9301CTBLK/dp/B001CY0P7G/ref=sr_1_2?ie=UTF8&qid=1457919258&sr=8-2&keywords=pci+express+ethernet

Author

Commented:
Matthew am I  correct in assuming that if I am able to get the NIC drivers installed that I will not have to use the ESXi option? The drivers you sent me where indeed correct the issue I found was that I was not installing the additional component drivers in the correct order so I am doing that now such as the chipset drivers and so forth. BTW Matthew I am a she not a he LOL.

And Thank you for your insight CompProbSolvMarch I agree no one should assume but I also agree that as Matthew and I both indicated previously that I am in a situation that Goes beyond my powers to change and unlike some I am not going to turn my back and quit just because I'm faced with a difficult situation. it is one thing to make suggestions and to inform someone to be sure that they understands the route they are taking is not the most optimal one, but we do not have to be insulting and flex our muscles and ego as well it's not always what you say it's how you say it and I'm sure that the creator of this wonderful system would not appreciate their contributors making paying users uncomfortable to the point they do not want to use this service any longer and these contributors need to keep that in mind and also decide are they here to help or massage their egos.
CERTIFIED EXPERT

Commented:
I would agree that we don't always word things as carefully as we should but there can be many reasons for that, not all ill-intentioned.  I'm going to leave that discussion alone at this point and try to get back to the issues at hand.

If you have the NIC installed correctly now, what are the remaining issues?  Some of the others may have been resolved when this was accomplished.

Author

Commented:
@ Mathew and CompProbSolv  I am now at the point where I need to load the chipset drivers first for the motherboard but I'm having some difficulties finding the correct one for my system would you guys be able to assist in directing me to the right ones  for my dell T-20 server
CERTIFIED EXPERT

Commented:
Try:
intel.com
Support
Download and Drivers
Automatically find Drivers & Software

You can download a program that might be able to sort out what you need.

Author

Commented:
Thx but Unfortunately the Intel detection tool is not a valid 32 bit application
Matthew A BakerLead Engineer

Commented:
Go to dell.com

Put I. The service tag, then it will give you the right driver
CERTIFIED EXPERT

Commented:
Did you download it locally?

Hmmm... it may not work anymore on the XP platform.  I think that change happened with the Intel tool a while back.
CERTIFIED EXPERT

Commented:
For some reason I can't get to dell.com right now.

Are XP or 2003 listed as OSs you can select when downloading drivers for that computer at Dell's site?
CERTIFIED EXPERT

Commented:
What devices are showing up with errors in Device Manager?

Author

Commented:
Nope the furthest Dell goes back is 2007 I believe but definitely not XP or 2003

Author

Commented:
Boy I wish you had attachments to these comments but here's the list:

Ethernet controller
Microsoft you UAA bus driver for HD audio
PCI serial port
PCI simple communications controller
SM bus controller
USB controller
Matthew A BakerLead Engineer

Commented:
Puck the win 7 driver, all of the intel driver packages tend you be universal give me a moment to find it for you.
CERTIFIED EXPERT

Commented:
The drivers for the T20 are for server 2008r2  and 12.

Without those drivers your video and usb won't work properly.

2003 is XP code based ,Windows 7 drivers won't work properly.
Matthew A BakerLead Engineer

Commented:
yes, I know, but the chipset update packages are universal with intel usually

Author

Commented:
At Matthew if you're referring to Dell's website for the T-20 drivers I have that site up already and I believe I tried already using the Windows 7 version and was unsuccessful

Author

Commented:
OK I have not tried the chipset only the ethernet controller so I will do that now.

Author

Commented:
Correction sorry 2008 R2 is the lowest version Dell has. I will try searching for a Windows 7 version
Matthew A BakerLead Engineer

Commented:
no use the intel one at the link I sent you
Matthew A BakerLead Engineer

Commented:
wait...  there is no XP /  2k3 driver available due to an architecture diference in the Xp kernel and driver set


this hardware WILL NOT work with XP /' 2k3 outright

Author

Commented:
Ok
CERTIFIED EXPERT

Commented:
Gee .like I didn't point that out at the beginning of this thread:

Looking at the spec .03 is not supported by the hardware.

http://www.dell.com/us/business/p/poweredge-t20/pd

Way too many issues with drivers.
CERTIFIED EXPERT

Commented:
Since the working assumption here is that we're stuck with the combination of Server OS and hardware, I'd suggest replacing whatever hardware is important with add-on cards that have XP/2003 support.  From the list you gave I'd look at an Ethernet card and a USB card.

Author

Commented:
Matthew and CompProbSolv thank you both for working double time on this terrible on eventful issue, but I am at my point of surrender and have finally gotten to the point where the clients are willing to entertain the theory of replacing with server 2008 at a reasonable cost so how difficult and quickly would I be able to upgrade this system with minimal downtime. And the best course of action
CERTIFIED EXPERT

Commented:
Exactly what do you need the server to do?
File and print?
Exchange?
SQL?

Do they have a certain app that they need to run?

You buy the license you need for what you want to accomplish.

Author

Commented:
Basically as file and print server exchange server is not really necessary would like to utilize raid of course as I indicated before this is a very small  Company in the medical industry that require minimal sophistication in regards to a server. As for apps they have one proprietary hearing aid software that is has a server-based installation but nothing too monke as for apps they have one proprietorial hearing aid software which has a server-based installation but nothing too funky.
CERTIFIED EXPERT

Commented:
Matthew A BakerLead Engineer

Commented:
Essentials has a cleaner licensing model (25 user max, no extra cals) but it also has limits....  

As a small company all server OSes come with a 5 CAL base, so access licenses won't be an issue.
CERTIFIED EXPERT

Commented:
It's easier to set up than standard and about half the price.

Not to say that ANY product from M$ isn't a major PITA most of the time,but there comes a time when you just say enough already.

http://bargainvalley.com/Microsoft-Windows-Server-2012-Essentials-%28up-to-25--Users%29-Download.htm?feed=Froogle&gclid=CIXqypn4w8sCFQeTfgodtlEEcg

Here's a link to a buy and download site if you are in a hurry.

Personally I would add another 4 gigs of ram.

Author

Commented:
Thanks guys but why not 2008?
CERTIFIED EXPERT

Commented:
I don't think they sell it anymore except through OEM.

But I'd go with a more modern OS simply because I don't trust M$ at their word for maintaining it in the future.
Look at what they're doing to W7.

Author

Commented:
Yes but I was able to find one specifically for Dell servers of which I have and it comes with five CALS and an awesome price!

Author

Commented:
@pgm554 thank you so much for the link for the 2012 essentials, but does it already come with cals and how many I do not see it anywhere in the description.

Author

Commented:
@pgm554 scratch that I had a moment of brain lapse I forgot this one doesn't need cals
CERTIFIED EXPERT

Commented:
Be careful with Microsoft software at an awesome price.  Quite often the license isn't legit.  Not to say this could never be the case, but quite often it is.

I wasn't aware that you could buy any manufacturer-specific version of Windows without the hardware to go with it at the same time.  The license on OEM software is usually permanently attached legally to one specific server and isn't transferrable.
Matthew A BakerLead Engineer

Commented:
Yeah, unless you are buying directly from DELL or unbranded OEM, any OEM will be out of license

Author

Commented:
Just an update I have purchased 2012 essentials and I am waiting for it to come in the mail if I have any issues I will start a new feed Kudos too Matthew Baker for all  of your dedicated hard work in trying to help me resolve this issue. Additional thanks goes out to compserv  for jumping in and being patient also trying to assist. It is technicians such as yourselves that keep supports sites like this going have a great day!
David AtkinTechnical Director
CERTIFIED EXPERT
Top Expert 2015

Commented:
Thank you for the update gKeitt.  You've made the right decision!
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT

Commented:
David Atkin's comment #41499216 suggested purchasing and installing Server 2012 as the appropriate solution.  That is what the author did as the solution.  I would think that he should be given the points here.

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.