Kodad 6100 xray sensor not taking xrays

hi experts,

 I have Kodak 6.13 and the sensor's cord was replaced because it was very loose, so it was taking for repair. now when I try to take an xray it detects if fine but I can't take the xray, it times out and I get this message below.

End of acquisition phace, x-ray not detected. please check alignment of xray generator with sendor and exposure parameters.

frankbustosSystems AdministratorAsked:
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☠ MASQ ☠Commented:
Did you get any warranty with the repair?  If possible return it.  These are a real pain to troubleshoot the CCD on and there are no really good diagnostics tools, (Schick tools , which are probably the best if you have to track down the issue yourself, can be quite good in establishing where the fault might be they are not that sensitive).

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frankbustosSystems AdministratorAuthor Commented:
yes, it's under warranty for like 90 days.  so, I shouldn't be loading any calibration files or anything like that right?
☠ MASQ ☠Commented:
The software calibration shouldn't have changed significantly (unless they're sending you a refurbished replacement).  The fact it's not picking up xray exposure at all suggests to me that the CCD isn't correctly connected - even though the chip identifying the device is.
frankbustosSystems AdministratorAuthor Commented:
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