Kodad 6100 xray sensor not taking xrays

hi experts,

 I have Kodak 6.13 and the sensor's cord was replaced because it was very loose, so it was taking for repair. now when I try to take an xray it detects if fine but I can't take the xray, it times out and I get this message below.

Warning:
End of acquisition phace, x-ray not detected. please check alignment of xray generator with sendor and exposure parameters.

thanks,
Frank
frankbustosSystems AdministratorAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

☠ MASQ ☠Commented:
Did you get any warranty with the repair?  If possible return it.  These are a real pain to troubleshoot the CCD on and there are no really good diagnostics tools, (Schick tools , which are probably the best if you have to track down the issue yourself, can be quite good in establishing where the fault might be they are not that sensitive).

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
frankbustosSystems AdministratorAuthor Commented:
yes, it's under warranty for like 90 days.  so, I shouldn't be loading any calibration files or anything like that right?
☠ MASQ ☠Commented:
The software calibration shouldn't have changed significantly (unless they're sending you a refurbished replacement).  The fact it's not picking up xray exposure at all suggests to me that the CCD isn't correctly connected - even though the chip identifying the device is.
frankbustosSystems AdministratorAuthor Commented:
thanks
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Components

From novice to tech pro — start learning today.