troubleshooting Question

Can't access Netgear Router Maintenance page to install Firmware update

Avatar of Jeffrey Smith
Jeffrey SmithFlag for United States of America asked on
RoutersWireless NetworkingNetworking Hardware-OtherNetworkingWireless Hardware
53 Comments5 Solutions1135 ViewsLast Modified:
Hi Experts,

I received an email from Netgear, advising:

We just released a new firmware update for the NETGEAR® WNR2000v4 N300 Wireless Router. Please make sure you download the latest firmware on your WNR2000v4 as there are important security fixes. We recommend you download the file now.

Download Your Firmware Update:
http://www.downloads.netgear.com/files/GDC/WNR2000V4/WNR2000v4-V1.0.0.64.zip

Firmware installation instructions:
http://kb.netgear.com/app/answers/detail/a_id/30262

The latter page at step 3 says "Log in to the router using a Web browser. The URL is http://192.168.1.1 ( if you did not change the router’s IP address )."

Now my notes actually indicate that I did change the Router's IP address but the address I changed it to and this recommended one both give me "The connection has timed out" errors (I've tried clearing the cookies for these URL's but it still doesn't work.

My notes indicate, too, that I was supposed to be able to use this URL to access my Router's maintenance page:

http://routerlogin.net/adv_index.htm

... but this page gives me a "Server not found" error.

I've spent several hours trying to find an answer here. Can anyone advise how I can log into my router and do the firmware upgrade?

Thanks,

Jeff
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