Virtual Windows Server 2012 R2 - BSOD / DxgkQueryAdapterInfo
Hello,
Today i got suprisingly a BSOD on my virtual Windows Server 2012 R2.
The machine is hosted on VMWare ESXi 6.0.
We were working on the Windows Server with a RDP and everything went fine untill suddenly the connection was lost.
It appears to be that the server had a BSOD and started to reboot.
After signing on after the reboot we saw a .dmp was created in the minidump folder.
I would like to know exactly happend and what i can do to prevent this from happening again.
I just dont know what is DxgkQuery doing.
Below the BSOD file:
I've found some information;
- Update the Display driver.
(From what? My VMWare or Windows server?)
Thank you for the help!
Today i got suprisingly a BSOD on my virtual Windows Server 2012 R2.
The machine is hosted on VMWare ESXi 6.0.
We were working on the Windows Server with a RDP and everything went fine untill suddenly the connection was lost.
It appears to be that the server had a BSOD and started to reboot.
After signing on after the reboot we saw a .dmp was created in the minidump folder.
I would like to know exactly happend and what i can do to prevent this from happening again.
I just dont know what is DxgkQuery doing.
Below the BSOD file:
8: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80060b3edf7, Address of the instruction which caused the bugcheck
Arg3: ffffd00033517f70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%08lx verwijst naar geheugen op 0x%08lx. Een lees- of schrijfbewerking op het geheugen is mislukt: %s.
FAULTING_IP:
dxgkrnl!DxgkQueryAdapterInfo+517
fffff800`60b3edf7 483908 cmp qword ptr [rax],rcx
CONTEXT: ffffd00033517f70 -- (.cxr 0xffffd00033517f70;r)
rax=0000000000000000 rbx=0000000000000000 rcx=ffffe001d46ac640
rdx=00000000007f965d rsi=ffffffffffffffff rdi=ffffc0015b0d39f0
rip=fffff80060b3edf7 rsp=ffffd000335189a0 rbp=ffffd00033518b80
r8=ffffe001c6fca290 r9=0000000000000000 r10=0000000000000801
r11=ffffc0014a4076d0 r12=ffffc00130ef8840 r13=ffffc001309b09d0
r14=ffffe001c5c9c540 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
dxgkrnl!DxgkQueryAdapterInfo+0x517:
fffff800`60b3edf7 483908 cmp qword ptr [rax],rcx ds:002b:00000000`00000000=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=ffffe001d46ac640
rdx=00000000007f965d rsi=ffffffffffffffff rdi=ffffc0015b0d39f0
rip=fffff80060b3edf7 rsp=ffffd000335189a0 rbp=ffffd00033518b80
r8=ffffe001c6fca290 r9=0000000000000000 r10=0000000000000801
r11=ffffc0014a4076d0 r12=ffffc00130ef8840 r13=ffffc001309b09d0
r14=ffffe001c5c9c540 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
dxgkrnl!DxgkQueryAdapterInfo+0x517:
fffff800`60b3edf7 483908 cmp qword ptr [rax],rcx ds:002b:00000000`00000000=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT_SERVER
BUGCHECK_STR: 0x3B
PROCESS_NAME: dwm.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER: from fffff803b71e7bb3 to fffff80060b3edf7
STACK_TEXT:
ffffd000`335189a0 fffff803`b71e7bb3 : 00000000`00000004 ffffe001`000007df 00007ff9`f2a8b620 00000000`00000008 : dxgkrnl!DxgkQueryAdapterInfo+0x517
ffffd000`33518b00 00007ff9`f56c175a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
0000004d`0544f318 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`f56c175a
FOLLOWUP_IP:
dxgkrnl!DxgkQueryAdapterInfo+517
fffff800`60b3edf7 483908 cmp qword ptr [rax],rcx
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: dxgkrnl!DxgkQueryAdapterInfo+517
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: dxgkrnl
IMAGE_NAME: dxgkrnl.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 54505515
IMAGE_VERSION: 6.3.9600.17415
STACK_COMMAND: .cxr 0xffffd00033517f70 ; kb
BUCKET_ID_FUNC_OFFSET: 517
FAILURE_BUCKET_ID: 0x3B_dxgkrnl!DxgkQueryAdapterInfo
BUCKET_ID: 0x3B_dxgkrnl!DxgkQueryAdapterInfo
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x3b_dxgkrnl!dxgkqueryadapterinfo
FAILURE_ID_HASH: {082458e2-fc2f-23a7-98ef-32c209dd81c0}
Followup: MachineOwner
---------
I've found some information;
- Update the Display driver.
(From what? My VMWare or Windows server?)
Thank you for the help!
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Are you using the VMXNET3 interface, if so change it from the legacy E1000E or E1000 network interface driver.
Make sure VMware Tools is installed.
Make sure VMware Tools is installed.
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I dont have that option on my network card, Intel 82574L.
Thanks for the suggestion too, i will deffinently look at my other Virtual machines.
The current Adapter is E1000E and VMWare tools is also installed.
Thanks for the suggestion too, i will deffinently look at my other Virtual machines.
The current Adapter is E1000E and VMWare tools is also installed.
Is your VMware install up to date? You mention 6.0. That version is quite buggy out of the box. Please update if you have not done so.
I dont have that option on my network card, Intel 82574L.
You will not in the VM!
But what network interface do you have in the VM ?
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I had some virtual issues with 2012 R2 in the past and they were all related to Virtual Machine Queue's.
In my situation i was operating Hyper-V on which i disabled Virtual Machine Queue's like:
Next, not sure if it is applicable for VMWare i hade to disable Virtual machine queuing in the properties off every virtual machine, this made our enviroment stable.
Hope it helps...