We help IT Professionals succeed at work.
Get Started

Virtual Windows Server 2012 R2 - BSOD / DxgkQueryAdapterInfo

eltie
eltie asked
on
968 Views
Last Modified: 2016-04-07
Hello,

Today i got suprisingly a BSOD on my virtual Windows Server 2012 R2.
The machine is hosted on VMWare ESXi 6.0.

We were working on the Windows Server with a RDP and everything went fine untill suddenly the connection was lost.
It appears to be that the server had a BSOD and started to reboot.
After signing on after the reboot we saw a .dmp was created in the minidump folder.

I would like to know exactly happend and what i can do to prevent this from happening again.
I just dont know what is DxgkQuery doing.

Below the BSOD file:

8: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80060b3edf7, Address of the instruction which caused the bugcheck
Arg3: ffffd00033517f70, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%08lx verwijst naar geheugen op 0x%08lx. Een lees- of schrijfbewerking op het geheugen is mislukt: %s.

FAULTING_IP: 
dxgkrnl!DxgkQueryAdapterInfo+517
fffff800`60b3edf7 483908          cmp     qword ptr [rax],rcx

CONTEXT:  ffffd00033517f70 -- (.cxr 0xffffd00033517f70;r)
rax=0000000000000000 rbx=0000000000000000 rcx=ffffe001d46ac640
rdx=00000000007f965d rsi=ffffffffffffffff rdi=ffffc0015b0d39f0
rip=fffff80060b3edf7 rsp=ffffd000335189a0 rbp=ffffd00033518b80
 r8=ffffe001c6fca290  r9=0000000000000000 r10=0000000000000801
r11=ffffc0014a4076d0 r12=ffffc00130ef8840 r13=ffffc001309b09d0
r14=ffffe001c5c9c540 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
dxgkrnl!DxgkQueryAdapterInfo+0x517:
fffff800`60b3edf7 483908          cmp     qword ptr [rax],rcx ds:002b:00000000`00000000=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=ffffe001d46ac640
rdx=00000000007f965d rsi=ffffffffffffffff rdi=ffffc0015b0d39f0
rip=fffff80060b3edf7 rsp=ffffd000335189a0 rbp=ffffd00033518b80
 r8=ffffe001c6fca290  r9=0000000000000000 r10=0000000000000801
r11=ffffc0014a4076d0 r12=ffffc00130ef8840 r13=ffffc001309b09d0
r14=ffffe001c5c9c540 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
dxgkrnl!DxgkQueryAdapterInfo+0x517:
fffff800`60b3edf7 483908          cmp     qword ptr [rax],rcx ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT_SERVER

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from fffff803b71e7bb3 to fffff80060b3edf7

STACK_TEXT:  
ffffd000`335189a0 fffff803`b71e7bb3 : 00000000`00000004 ffffe001`000007df 00007ff9`f2a8b620 00000000`00000008 : dxgkrnl!DxgkQueryAdapterInfo+0x517
ffffd000`33518b00 00007ff9`f56c175a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
0000004d`0544f318 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`f56c175a


FOLLOWUP_IP: 
dxgkrnl!DxgkQueryAdapterInfo+517
fffff800`60b3edf7 483908          cmp     qword ptr [rax],rcx

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgkrnl!DxgkQueryAdapterInfo+517

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  54505515

IMAGE_VERSION:  6.3.9600.17415

STACK_COMMAND:  .cxr 0xffffd00033517f70 ; kb

BUCKET_ID_FUNC_OFFSET:  517

FAILURE_BUCKET_ID:  0x3B_dxgkrnl!DxgkQueryAdapterInfo

BUCKET_ID:  0x3B_dxgkrnl!DxgkQueryAdapterInfo

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x3b_dxgkrnl!dxgkqueryadapterinfo

FAILURE_ID_HASH:  {082458e2-fc2f-23a7-98ef-32c209dd81c0}

Followup: MachineOwner
---------

Open in new window


I've found some information;
- Update the Display driver.
(From what? My VMWare or Windows server?)

Thank you for the help!
Comment
Watch Question
VMware and Virtualization Consultant
CERTIFIED EXPERT
Fellow
Expert of the Year 2017
Commented:
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE