cannot RDP off my Network

Joseph Salazar
Joseph Salazar used Ask the Experts™
on
Setup:

ATT Modem no Router

Desktops win10

All of a Sudden they cannot rdp to their remote server

I have performed the folliwing:

--Ran CCleaner
--Created new RDP connection
--Rebooted both Modem and gigabit ehternet switch
--Rebooted all Computers
--Put static ip's on Computer

Wow This is Wierd...Connected to my Cell phone hot spot and everyone can get to the server

What Gives with ATT Uverse Modem????

Cjoego
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Berkson WeinTech Freelancer

Commented:
Can you ping the remote IP from the local network?
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
yes but it is sporadic not consistent
 from the att network

Works fine from any other network
Tech Freelancer
Commented:
Alright, if pinging isn't consistent, it's not a problem specific to RDP.  RDP needs a good connection.  If packets are dropped, you'll lose the connection.

You might consider doing a traceroute to see where packets are being dropped and then go from there.  Are you having packets to other ip's dropped too?  How about pinging your firewall's IP (the one there, not the remote one) from an outside network.

Sounds to me like you've got a broader problem with the ISP.
Joseph SalazarVice President - Senior IT Consultant

Author

Commented:
Had ATT finally come out and replaced the Modem,

It Still Did not work so they rebuilt the Circuit and now it works

Thanks everyone

Cjoego

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