USB recognition

Why would a newly imaged laptop not find the 3.0 USB memory drive? I have updated all drivers and see no errors in the device manager? I can see the USB drive on other laptops but not the newly imaged laptop and again, there are no signs of errors? This is a Lenovo T450S laptop and no docking station. All updates are also there.
Dennis MillerAsked:
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noxchoProduct ManagerCommented:
What does newly imaged mean? Backup and restore to new hardware? What tool was used?
Dennis MillerAuthor Commented:
we use ghost here to image laptops after they come in. I have never had an issue finding the USB drive. Other laptops see it right away?
noxchoProduct ManagerCommented:
Have you installed the USB3 drivers after image was restored?
If yes then check in BIOS if USB interface is enabled. Some BIOSes have an option to disable USB.

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Dennis MillerAuthor Commented:
I will check now. That may be it. This is a first for not seeing all drives including USB.
Dennis MillerAuthor Commented:
Worked like a charm. Thanks. Great tip.
noxchoProduct ManagerCommented:
You are welcome! Glad to hear it worked.
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