USB recognition

Dennis Miller
Dennis Miller used Ask the Experts™
on
Why would a newly imaged laptop not find the 3.0 USB memory drive? I have updated all drivers and see no errors in the device manager? I can see the USB drive on other laptops but not the newly imaged laptop and again, there are no signs of errors? This is a Lenovo T450S laptop and no docking station. All updates are also there.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
noxchoIT Product Manager
Top Expert 2009

Commented:
What does newly imaged mean? Backup and restore to new hardware? What tool was used?

Author

Commented:
we use ghost here to image laptops after they come in. I have never had an issue finding the USB drive. Other laptops see it right away?
IT Product Manager
Top Expert 2009
Commented:
Have you installed the USB3 drivers after image was restored?
If yes then check in BIOS if USB interface is enabled. Some BIOSes have an option to disable USB.
Learn Ruby Fundamentals

This course will introduce you to Ruby, as well as teach you about classes, methods, variables, data structures, loops, enumerable methods, and finishing touches.

Author

Commented:
I will check now. That may be it. This is a first for not seeing all drives including USB.

Author

Commented:
Worked like a charm. Thanks. Great tip.
noxchoIT Product Manager
Top Expert 2009

Commented:
You are welcome! Glad to hear it worked.
Nox

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial