USB recognition

Dennis Miller
Dennis Miller used Ask the Experts™
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Why would a newly imaged laptop not find the 3.0 USB memory drive? I have updated all drivers and see no errors in the device manager? I can see the USB drive on other laptops but not the newly imaged laptop and again, there are no signs of errors? This is a Lenovo T450S laptop and no docking station. All updates are also there.
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noxchoIT Product Manager
Top Expert 2009

Commented:
What does newly imaged mean? Backup and restore to new hardware? What tool was used?
Dennis Miller

Author

Commented:
we use ghost here to image laptops after they come in. I have never had an issue finding the USB drive. Other laptops see it right away?
IT Product Manager
Top Expert 2009
Commented:
Have you installed the USB3 drivers after image was restored?
If yes then check in BIOS if USB interface is enabled. Some BIOSes have an option to disable USB.
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Dennis Miller

Author

Commented:
I will check now. That may be it. This is a first for not seeing all drives including USB.
Dennis Miller

Author

Commented:
Worked like a charm. Thanks. Great tip.
noxchoIT Product Manager
Top Expert 2009

Commented:
You are welcome! Glad to hear it worked.
Nox

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