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Snipping Tool Receives Fixmapi Error

Hi,

We recently created a new user profile on Server 2008 R2. When the user selects the Sent To > Email Recipient option in Snipping tool, they  receive a FIXMAP 1.0 MAPI Repair tool crash. The application that crashes is fixmapi.exe and the fault module name is mso.dll. I have attached a screenshot of the error. Any help appreciated.

Thanks
Fixmapi-error.JPG
Windows Server 2008Microsoft ApplicationsSoftwareWindows OS

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epicit

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Ganesh Anand

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ASKER
epicit

Hi Ganesh,

Outlook is installed as its a terminal server. It is only happening to one user from what we can see so far.

I can't see any voice integration software installed
Merete

There is a fix for this MAPI program interface if and when it becomes corrupted by renaming it to  _old,  windows can then recreate / replace the core MAPI file.
Here is the  How to Fix MAPI 1.0 With the MAPI Repair Tool
ASKER
epicit

Recreating the Outlook profile fixed the issue.
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