We help IT Professionals succeed at work.

Snipping Tool Receives Fixmapi Error

3,646 Views
Last Modified: 2016-03-20
Hi,

We recently created a new user profile on Server 2008 R2. When the user selects the Sent To > Email Recipient option in Snipping tool, they  receive a FIXMAP 1.0 MAPI Repair tool crash. The application that crashes is fixmapi.exe and the fault module name is mso.dll. I have attached a screenshot of the error. Any help appreciated.

Thanks
Fixmapi-error.JPG
Comment
Watch Question

Lead Technical Consultant
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Hi Ganesh,

Outlook is installed as its a terminal server. It is only happening to one user from what we can see so far.

I can't see any voice integration software installed
CERTIFIED EXPERT

Commented:
There is a fix for this MAPI program interface if and when it becomes corrupted by renaming it to  _old,  windows can then recreate / replace the core MAPI file.
Here is the  How to Fix MAPI 1.0 With the MAPI Repair Tool

Author

Commented:
Recreating the Outlook profile fixed the issue.
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.