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<a href="https://filedb.experts-exchange.com/incoming/2016/03_w12/1086887/Mail-Merge-Disabled.PNG" target="_blank" title="Mail Merge option grayed out under system customization. (86 KB)"><img alt="Mail Merge option grayed out under system customization." class="file-block lazyload" style="max-width: 800px;" data-src="https://filedb.experts-exchange.com/incoming/2016/03_w12/800_1086887/Mail-Merge-Disabled.PNG" /></a><br />
I'm trying to enable mail merge feature for Quotes. When I try to enable the feature, the system has the option grayed out. Any thoughts?<br />
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Microsoft Dynamics CRM 2015 On-Premise
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Mail Merge option grayed out under system customization.

Mail-Merge-Disabled.PNG



I'm trying to enable mail merge feature for Quotes. When I try to enable the feature, the system has the option grayed out. Any thoughts?

Microsoft Dynamics CRM 2015 On-Premise

Microsoft Dynamics CRM 2015. Enabling Mail Merge under Quotes.

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Microsoft Dynamics is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Dynamics can be used with other Microsoft solutions, such as SharePoint, Yammer, Office 365, Azure and Outlook. Dynamics ERP comprises a group of enterprise-resource-planning products includes Dynamics AX (formerly Axapta), a multi-language, multi-currency enterprise software with business management features for financial, human resources, and operations management; Dynamics GP (formerly Great Plains Software); Dynamics NAV (formerly Navision) for financials, supply chain, and people; Dynamics SL (formerly Solomon IV)for project-driven organizations; Dynamics C5 (formerly Concorde C5) for manufacturing, supply chains, analytics and electronic commerce; and Dynamics CRM.

Microsoft Dynamics

Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization, including businesses, schools, interest-based user groups, clubs, charities, or governments. Services provided by enterprise software are typically business-oriented tools such as online shopping and online payment processing, interactive product catalogue, automated billing systems, security, enterprise content management, IT service management, customer relationship management (CRM), enterprise resource planning (ERP), business intelligence (BI), project management, human resource management (HR), manufacturing and supply chain management, enterprise application integration (EAI), and enterprise forms automation. Enterprise software is often available as a suite of customizable programs that require specialist capabilities.