Joel Armstrong
asked on
Office 2010 pro plus 2010 not activated after windows 10 upgrade
I have a laptop that originally had windows 7 ultimate with Office 2010 pro plus installed. Windows 10 was installed Since then Office 2010 wants to activate. I uninstalled the product and reinstalled using my original key and got the same error. I called Microsoft for help and they indicated the key was valid but there must be some license files on the laptop that needed to be deleted and wanted me to pay for support so the could fix something Windows 10 broke.
Anyway, is there a fix for my issue. They indicated there were some office license file that could be removed to fix it. I have attached a file of the error.
officeissue1.JPG
Anyway, is there a fix for my issue. They indicated there were some office license file that could be removed to fix it. I have attached a file of the error.
officeissue1.JPG
I've seen goofy errors from office when you run the activation and if it's not done as administrator,will err .
yesterday, i had a friend with the same problem
it also wants the 25 key code - which he has not
so i'm curious for the outcome too
it also wants the 25 key code - which he has not
so i'm curious for the outcome too
ASKER
Here is the license info from the ospp.vbs /dstatus script.
---Processing-------------
--------------------------
SKU ID: 6f327760-8c5c-417c-9b61-83
LICENSE NAME: Office 14, OfficeProPlus-KMS_Client edition
LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---OOT_GRACE---
ERROR CODE: 0x4004F00D
ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the valid out of tolerance grace period.
Last 5 characters of installed product key: H3GVB
REMAINING GRACE: 22 days (31071 minute(s) before expiring)
--------------------------
SKU ID: 71af7e84-93e6-4363-9b69-69
LICENSE NAME: Office 14, OfficeProPlus-Retail edition
LICENSE DESCRIPTION: Office 14, RETAIL channel
LICENSE STATUS: ---LICENSED---
ERROR CODE: 0 as licensed
Last 5 characters of installed product key: YD673
--------------------------
--------------------------
---Exiting----------------
---Processing-------------
--------------------------
SKU ID: 6f327760-8c5c-417c-9b61-83
LICENSE NAME: Office 14, OfficeProPlus-KMS_Client edition
LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---OOT_GRACE---
ERROR CODE: 0x4004F00D
ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the valid out of tolerance grace period.
Last 5 characters of installed product key: H3GVB
REMAINING GRACE: 22 days (31071 minute(s) before expiring)
--------------------------
SKU ID: 71af7e84-93e6-4363-9b69-69
LICENSE NAME: Office 14, OfficeProPlus-Retail edition
LICENSE DESCRIPTION: Office 14, RETAIL channel
LICENSE STATUS: ---LICENSED---
ERROR CODE: 0 as licensed
Last 5 characters of installed product key: YD673
--------------------------
--------------------------
---Exiting----------------
that looks like a trial version - that has gone beyond it's period:
LICENSE STATUS: ---OOT_GRACE---
ERROR CODE: 0x4004F00D
ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the valid out of tolerance grace period.
you'll have to buy a complete version, and install that
LICENSE STATUS: ---OOT_GRACE---
ERROR CODE: 0x4004F00D
ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the valid out of tolerance grace period.
you'll have to buy a complete version, and install that
ASKER CERTIFIED SOLUTION
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Agree.
I've had machines come in with Office trials that aren't activated ,install a legit copy and the new one fails activation until you remove the trial.
I've had machines come in with Office trials that aren't activated ,install a legit copy and the new one fails activation until you remove the trial.
SOLUTION
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SOLUTION
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time to close this Q then
Did that come installed by the manufacturer? Who supplied it originally to you?
Can you generate an Office product ID check and post the output here?
https://blogs.technet.microsoft.com/odsupport/2010/08/11/how-to-check-the-activation-type-and-status-of-office-2010-installations/