MS Access 2010 crashing with ogl.dll error

Hello,

I have a client who uses a program that is MC Access based.  At least once a day Access crashes with error 1000 relating to ogl.dll.  I did a Repair Office, but it did not resolve the issue.

The is on a Win7 x64 PC and Office is 32-bit.  They have several staff members who access this all day long she is the only one having the issue.

Any ideas?

Have a great day,

Don
GEMCCAsked:
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Jeffrey CoachmanMIS LiasonCommented:
Do you have all your hot-fixes installed, ...I know some hotfixes dealt with this:
I think ogl.dll has to do with MS OneNote
https://support.microsoft.com/en-us/kb/2436042
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
Just on the off chance that it's the hot fix that might be causing the issue, check the versions on that .DLL before you do anything.

Find the file, right click, and check the versions between her's and the others.

Jim.
GEMCCAuthor Commented:
File version 14.0.4370.1010 on multiple PCs.

I am doing updates and all updates have been installed
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GEMCCAuthor Commented:
Any update?
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
On what?  We were waiting for you.

Jim.
GEMCCAuthor Commented:
Sorry . . .

OK, I attempted to run the HotFix, but it is already installed.

File version 14.0.4370.1010 on multiple PCs.

I am doing updates and all updates have been installed
Jeffrey CoachmanMIS LiasonCommented:
The is on a Win7 x64 PC and Office is 32-bit.  They have several staff members who access this all day long she is the only one having the issue.
Do all the other users have the same system setup?

Perhaps Jim can give you something a bit more targeted, ...but I would try uninstalling, then reinstalling Access and OneNote...

Lets see what Jim posts first.

Jeff
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
Can you post one of the entries in the event logs please.

Thanks,
Jim.
GEMCCAuthor Commented:
Please see the attached.

ogl.dll-Screenshots.pdf
Jim Dettman (Microsoft MVP/ EE MVE)President / OwnerCommented:
Couple of things:

1. Is she running the same anti-virus as everyone else?

2. Is the fault address and the type of fault (C0000005 - Memory Access violation) always the same?

3. Make sure the graphics drivers are up to date.

4. Make sure the printer(s) drivers are up to date.

  olg.dll is the Office Graphics lib.  If the version of Access and this dll is the same for the other stations that are not having issues, then it's probably something outside of Office.

  Look for any patterns as to what Access might be trying to do at that moment (ie. print preview, producing a PDF, etc.).  That may give you a clue as to where the problem actually lies.

 If none of the above fixes things, then you can try turning off DEP (Data Execution Prevention) for Access.   My Computer, Properties, Advanced, Performance Settings,  Data Execution Prevention Tab.

Select the second option and put MSACCESS.EXE in the list.

Jim.
GEMCCAuthor Commented:
Appears to have been an Adobe Acrobat Reader compatibility issue.  Reverted back to  Reader XI, all is good.

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GEMCCAuthor Commented:
Problem solved
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