MS Access 2010 crashing with ogl.dll error

GEMCC
GEMCC used Ask the Experts™
on
Hello,

I have a client who uses a program that is MC Access based.  At least once a day Access crashes with error 1000 relating to ogl.dll.  I did a Repair Office, but it did not resolve the issue.

The is on a Win7 x64 PC and Office is 32-bit.  They have several staff members who access this all day long she is the only one having the issue.

Any ideas?

Have a great day,

Don
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Jeffrey CoachmanMIS Liason
Most Valuable Expert 2012

Commented:
Do you have all your hot-fixes installed, ...I know some hotfixes dealt with this:
I think ogl.dll has to do with MS OneNote
https://support.microsoft.com/en-us/kb/2436042
Jim Dettman (EE MVE)President / Owner
Most Valuable Expert 2017
Most Valuable Expert 2012

Commented:
Just on the off chance that it's the hot fix that might be causing the issue, check the versions on that .DLL before you do anything.

Find the file, right click, and check the versions between her's and the others.

Jim.

Author

Commented:
File version 14.0.4370.1010 on multiple PCs.

I am doing updates and all updates have been installed
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Author

Commented:
Any update?
Jim Dettman (EE MVE)President / Owner
Most Valuable Expert 2017
Most Valuable Expert 2012

Commented:
On what?  We were waiting for you.

Jim.

Author

Commented:
Sorry . . .

OK, I attempted to run the HotFix, but it is already installed.

File version 14.0.4370.1010 on multiple PCs.

I am doing updates and all updates have been installed
Jeffrey CoachmanMIS Liason
Most Valuable Expert 2012

Commented:
The is on a Win7 x64 PC and Office is 32-bit.  They have several staff members who access this all day long she is the only one having the issue.
Do all the other users have the same system setup?

Perhaps Jim can give you something a bit more targeted, ...but I would try uninstalling, then reinstalling Access and OneNote...

Lets see what Jim posts first.

Jeff
Jim Dettman (EE MVE)President / Owner
Most Valuable Expert 2017
Most Valuable Expert 2012

Commented:
Can you post one of the entries in the event logs please.

Thanks,
Jim.

Author

Commented:
Please see the attached.

ogl.dll-Screenshots.pdf
Jim Dettman (EE MVE)President / Owner
Most Valuable Expert 2017
Most Valuable Expert 2012

Commented:
Couple of things:

1. Is she running the same anti-virus as everyone else?

2. Is the fault address and the type of fault (C0000005 - Memory Access violation) always the same?

3. Make sure the graphics drivers are up to date.

4. Make sure the printer(s) drivers are up to date.

  olg.dll is the Office Graphics lib.  If the version of Access and this dll is the same for the other stations that are not having issues, then it's probably something outside of Office.

  Look for any patterns as to what Access might be trying to do at that moment (ie. print preview, producing a PDF, etc.).  That may give you a clue as to where the problem actually lies.

 If none of the above fixes things, then you can try turning off DEP (Data Execution Prevention) for Access.   My Computer, Properties, Advanced, Performance Settings,  Data Execution Prevention Tab.

Select the second option and put MSACCESS.EXE in the list.

Jim.
Commented:
Appears to have been an Adobe Acrobat Reader compatibility issue.  Reverted back to  Reader XI, all is good.

Author

Commented:
Problem solved

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