<div>
There are multiple layers that make sure a person cannot *immediately* purge all contacts (or any other message type for that matter). But items are recoverable within respective timeframes. Unless you take specific actions (such as putting a mailbox on hold), Office 365 will not preserve your data indefinitely.<br />
<br />
To your specific case, you can get an overview of the recover process here: <a href="https://support.office.com/en-ie/article/Recover-a-deleted-contact-in-Outlook-51c83288-6888-4dcd-8c99-4932daabf643" rel="ugc">https://support.office.com/en-ie/article/Recover-a-deleted-contact-in-Outlook-51c83288-6888-4dcd-8c99-4932daabf643</a>
</div>


<div>
Looking at the issue with trying to restore from the deleted folder, we tried that first and nothing was there. &nbsp;probably the behavior of the bug permanently deleted it. &nbsp;Let's look at the scenario that I do not use Outlook at all and am only using the Web client. And I deleted a whole bunch of contacts from there, &nbsp;or delete a whole sub folder from my inbox. &nbsp; According to Microsoft, &nbsp;there is no recovery.
</div>


<div>
We recommend our clients use Backupify for O365 which is designed specifically to protect you in these types of situations.
</div>


<div>
Thanks for the help. &nbsp;I will look deeper into those options.
</div>


<div>
<div class="content wysiwyg-content">
We had a situation where one of our clients opened up some mail virus and it wiped out all of his contacts. &nbsp; &nbsp;I have many customers on 365 and some on google business apps. &nbsp;I can restore from many points on Google. &nbsp;But with office 365 it appeared, (after many calls on support with them), that you cannot restore if it is deleted. &nbsp;I was shocked at this. &nbsp;That is the reason I went to Office 365 to have a full backup going on mail and contacts. &nbsp; What if a customer deletes an entire folder out of their inbox. &nbsp;I can't delete it? &nbsp;The first tech support person repeatedly put me on hold for 10 minutes. &nbsp;She didn't know the answer. &nbsp;Later an upper person from her called and said it couldn't be done. &nbsp;Again, can't believe Microsoft doesn't have more redundancy on this. &nbsp; Anyone had any experience. &nbsp;Maybe the many times with calls we always got the wrong person and they didn't know the right stuff. &nbsp; &nbsp;Can you restore contacts/mail/calendar from Office 365? &nbsp;Using webmail or Outlook. &nbsp;It should not matter.
</div>
</div>


We had a situation where one of our clients opened up some mail virus and it wiped out all of his contacts.    I have many customers on 365 and some on google business apps.  I can restore from many points on Google.  But with office 365 it appeared, (after many calls on support with them), that you cannot restore if it is deleted.  I was shocked at this.  That is the reason I went to Office 365 to have a full backup going on mail and contacts.   What if a customer deletes an entire folder out of their inbox.  I can't delete it?  The first tech support person repeatedly put me on hold for 10 minutes.  She didn't know the answer.  Later an upper person from her called and said it couldn't be done.  Again, can't believe Microsoft doesn't have more redundancy on this.   Anyone had any experience.  Maybe the many times with calls we always got the wrong person and they didn't know the right stuff.    Can you restore contacts/mail/calendar from Office 365?  Using webmail or Outlook.  It should not matter.

Office 365 and restoring data

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.