We help IT Professionals succeed at work.
Get Started

Office 365 and restoring data

Kevin Caldwell
on
54 Views
Last Modified: 2016-03-29
We had a situation where one of our clients opened up some mail virus and it wiped out all of his contacts.    I have many customers on 365 and some on google business apps.  I can restore from many points on Google.  But with office 365 it appeared, (after many calls on support with them), that you cannot restore if it is deleted.  I was shocked at this.  That is the reason I went to Office 365 to have a full backup going on mail and contacts.   What if a customer deletes an entire folder out of their inbox.  I can't delete it?  The first tech support person repeatedly put me on hold for 10 minutes.  She didn't know the answer.  Later an upper person from her called and said it couldn't be done.  Again, can't believe Microsoft doesn't have more redundancy on this.   Anyone had any experience.  Maybe the many times with calls we always got the wrong person and they didn't know the right stuff.    Can you restore contacts/mail/calendar from Office 365?  Using webmail or Outlook.  It should not matter.
Comment
Watch Question
CERTIFIED EXPERT
Most Valuable Expert 2015
Distinguished Expert 2020
Commented:
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE