ehilder1
asked on
Netscaler GW Not Available from new VLAN / Subnet
We have an issue that we are trying to help a client resolve, unfortunately both of us don't know enough about this Citrix connection we inherited. They have a Netscaler GW server on VPX that provides the portal for users incoming connections both on our internal LAN and through the firewall for external users.
We now have a point to point, Layer 2 connection with a separate VLAN. We are able to ping the IP of our URL to the internal IP address but we don't get a return from the web server for the portal login page. All our other traffic is routing fine between the two VLANS which makes us thing there is some additional firewall setting or issue within the Netscaler itself.
We now have a point to point, Layer 2 connection with a separate VLAN. We are able to ping the IP of our URL to the internal IP address but we don't get a return from the web server for the portal login page. All our other traffic is routing fine between the two VLANS which makes us thing there is some additional firewall setting or issue within the Netscaler itself.
Brian CTXSupport
What routes do you have added?
There are a number of issues you could be experiencing, including (but not limited to):
- Incorrect or incomplete routing information on the VPX or any of the other devices included in the connection (routers, endpoint, etc.)
- Conflict between routing information and the use of MAC-Based Forwarding on the VPX
- Security device between the endpoint and the VPX restricting traffic
- Attempting to use HTTP when HTTPS is required for a connection
- ACL's or connection policies on the VPX blocking or discarding the web traffic
- Incorrect or incomplete routing information on the VPX or any of the other devices included in the connection (routers, endpoint, etc.)
- Conflict between routing information and the use of MAC-Based Forwarding on the VPX
- Security device between the endpoint and the VPX restricting traffic
- Attempting to use HTTP when HTTPS is required for a connection
- ACL's or connection policies on the VPX blocking or discarding the web traffic
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