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Can't ping or RDP non domain computers.

I manage IT operations for a company with over 30 branches.  Occasionally a computer will lose it trust relationship with the domain and I have to rejoin it.  The problem is that I have to walk someone at the site through the process because I can't ping or RDP computers that are not on the domain.  Even computer that work properly and are not on the domain can't be pinged or RDP.

As soon as I join the machine to the domain everything works great.  What is preventing me from accessing non-domain computers?
DNSNetworkingNetwork Management

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8/22/2022 - Mon