User cannot login from outside the office using roaming profile

Claude Constantinescu
Claude Constantinescu used Ask the Experts™
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Hi,

Last month, a user here had a corrupt user profile on the server, so I deleted it and let it be recreated. She had no problems, but today she is out of office and told me she cannot login, and a message pops up saying her user profile was changed.
I don't have much experience with roaming profiles, that is why I need you expertise, what can I do to fix it?

Thanks
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Chris HInfrastructure Manager

Commented:
Is it loading a temp profile or is it simply not allowing her to log on?
Not allowing, I look at her profile folder on the server, and it does not have today's date
Chris HInfrastructure Manager

Commented:
Do you know how to extrapolate her user SID and check her profile image path?

open regedit

Browse the Key

HKEY_local_machine\\software\\microsoft\\windows nt\\currentversion\\profilelist

Find her sid and make sure her profileimagepath is correct  

If it is, you may try to rename her user profile to c:\users\username.old and then have her  try to log in.  Sometimes user profiles get corrupted if they're writing to NTUSER.dat and something happens like a power failure or disk error.

If she can log in after the rename, we need to work from there on either repairing her old profile or moving forward with a new one.
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I'm not showing roaming profiles in this location, HKEY_local_machine\\software\\microsoft\\windows nt\\currentversion\\profilelist, I'm showing Windows user profiles, C:\Users\name. The roaming profiles are on D:\Data\Profiles
Top Expert 2016

Commented:
out of office needs to connect via a vpn first before logging in.
Chris HInfrastructure Manager

Commented:
In that case, I'd make sure the user has recursive rights to D:\Data\Profiles\username or whatever you decided.
I disabled the roaming profile, it is not something I prefer, but this was what I inherited. It works fine now, Thanks!
found solution elsewhere

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