solsticeint
asked on
Yahoo eMail Account Deleting Email
Have an yahoo email account that keeps deleting emails after two weeks. Was told I may have a Koobface worm that has infected Yahoo. Does anyone have experience with this or can tell me what I can do to get rid of this thing! Not even sure if that is what I have or I am being fed a pile of crap. Thank you for your help.
Do you have a POP Email Account hooked to Yahoo! ? Two weeks is a possible POP setting related to deleting mail from any server.
ASKER
No. Just view email on yahoo webpage
Michael
Michael
I suggest reporting to Yahoo!. They can recover mail back 7 days. Does this work for you?
https://help.yahoo.com/kb/SLN2552.html
https://help.yahoo.com/kb/SLN2552.html
ASKER
We called them and almost an hour and a half and being passed around they said I had that worm and I needed to pay $175 to fix it. So trying a work around here....
Yahoo! web mail is their system, so that may be what you need to do. I have not heard of this, but we cannot fix Yahoo's web system.
Be careful who you call. They say they do not have telephone support but have other ways to contact them. Don't pay anything until you contact Yahoo support by email or chat.
https://help.yahoo.com/kb/SLN6349.html
https://help.yahoo.com/kb/SLN6349.html
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@solsticeint - Thanks and I was happy to help.