hp designjet error

hp design jet  1500 error

63:04
shut down the printer completely using the switch at the rear

but it continues , how to solve or what button to check component failure ?
techpAsked:
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awawadaCommented:
Can you post the full exact error you get?
techpAuthor Commented:
63:04
shut down the printer completely using the switch at the rear
If problems persist, contact HP support
JohnBusiness Consultant (Owner)Commented:
The HP Support article suggests upgrading the firmware for this printer. If you cannot do this / the printer won't start, then there is likely a hardware error. Maybe time to consider a new printer?

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=352387&docId=emr_na-bpp03841#N10276

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hdhondtCommented:
According to this site 63 errors seem to relate to a problem with the network card.

Try removing the network card (if possible) and connecting it via USB, to see if that clears the problem
JohnBusiness Consultant (Owner)Commented:
Thank you and I was happy to help.
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