Most affordable remote access to servers/desktops/laptops for IT support
I am looking for an affordable solution to remote to customers for support to devices. Unattended support.
I have been using Teamviewer, but that technically is illegal in a corporate environment unless you buy it of course. I feel like it is too expensive.
Bomgar is also quite expensive.
Logmein gives me 150 devices for around $700
Techinline gives me 150 devices for $300 per year and I have used that before. That seems to be the running best deal I can find.
Chrome remote desktop is also a choice and is technically free, but does not seem to be as stable as I want it to be.
Any suggestions would be appreciated.
I have been using Teamviewer, but that technically is illegal in a corporate environment unless you buy it of course. I feel like it is too expensive.
Bomgar is also quite expensive.
Logmein gives me 150 devices for around $700
Techinline gives me 150 devices for $300 per year and I have used that before. That seems to be the running best deal I can find.
Chrome remote desktop is also a choice and is technically free, but does not seem to be as stable as I want it to be.
Any suggestions would be appreciated.
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Cheap, haven't used - self hosted - www.simple-help.com
I use the self-hosted Screen Connect. It was ALMOST identically priced to simplehelp UNTIL about 6 months ago. six months ago they raised the price so much that most one person shops cannot afford it.
If you use an RMM, most have that capability built in (GFI Max/MaxFocus offers a version of TeamViewer.
I use the self-hosted Screen Connect. It was ALMOST identically priced to simplehelp UNTIL about 6 months ago. six months ago they raised the price so much that most one person shops cannot afford it.
If you use an RMM, most have that capability built in (GFI Max/MaxFocus offers a version of TeamViewer.
At work I use a combination of Offer Remote Assistance, RDP and Remote Desktop Services Manager since we are in an Active Directory environment with Win7 workstation and combination of servers. We also have LogMeIn and our video conference system that can be used. We have used various forms of VNC as well.
At home I use TeamViewer which works well with friends around the globe.
At home I use TeamViewer which works well with friends around the globe.
ASKER
I have so many different flavors of windows running with Servers and workstations, the easiest thing to do is a product vs having to put in port forwarding etc on routers and the such. Teamviewer caught on to me that I was in a corporate environment and now is only giving me 5 minutes of help time.
Do you want the easiest thing or the cheapest thing?
Screen Connect was incredibly easy to setup - took 30 minutes... 30 minutes after that, I decided to buy it. That was 2.5 years ago. Unfortunately, as I said, they raised the price. Now they offer a hosted service as well that I also think is insanely expensive.
You can run Screen Connect on a micro AWS instance or in Azure. Add it to whatever server(s) you're running (it's very lightweight and doesn't require it's own server though you can opt to do that).
Can't speak on SimpleHelp - as I said, it's still priced well for the small consultant and I suspect it's about as light weight.
Screen Connect was incredibly easy to setup - took 30 minutes... 30 minutes after that, I decided to buy it. That was 2.5 years ago. Unfortunately, as I said, they raised the price. Now they offer a hosted service as well that I also think is insanely expensive.
You can run Screen Connect on a micro AWS instance or in Azure. Add it to whatever server(s) you're running (it's very lightweight and doesn't require it's own server though you can opt to do that).
Can't speak on SimpleHelp - as I said, it's still priced well for the small consultant and I suspect it's about as light weight.
ASKER
Remote assitance seems to be the best long term solution across all WIn Platforms
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