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CRM 2011 Client for Outlook 2010 won't connect to CRM Server

We have a CRM server that faces internally @ http://10.1.1.184/CRM/main.aspx# ... On two laptops running Outlook 2010 the CRM connector is set up and synching properly with the CRM server. However, on the primary desktop which also runs Outlook 2010 it wont synch, with the error "There is a problem communicating with the Microsoft Dynamics CRM Server. The server might be unavailable. Try again later ..... " . The laptops and desktop are up to date on Windows patches. Please advise what the problem might be with the desktop connector.
C--Users-jweigle.SAFEHARBORCOMPU-Pic.jpg

Kiran Deshmukh

Hello,
Are you still facing this issue?
Solution 1-
Please check the time zone settings as mentioned in this link:
https://support.microsoft.com/en-in/kb/2502671

Solution 2-
If this doesn't work, please help me with the following details so that i can work towards providing resolution.
1. Click on the details button on the error prompt and share a screenshot.
2. Also, click on "View Log file" on the same error. Save the log file and share the same as an attachment.
3. What version is your CRM Server on (please mention along with the roll up version)?
4. What is the Outlook connector version (e.g. crm 2011 roll up 15).
Based on the received log file, i will share the next resolution steps.

Regards,
Kiran Deshmukh
MS CRM Consultant

zargf8ns

ASKER

Solution 1 did not work. All times & zones are correct. Here is the Information you need for the next steps ...
1. Screenshot attached
2. Log File attached
3. CRM Server = Rollup 6 = 5.0.9690.1992 & Rollup 18 = 5.0.9690.4376
$. Outlook Connector = Rollup 18 = KB2958724

Thanks for your help.
CRM-Error-Screenshot.jpg
Crm50ClientConfig.log

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Kiran Deshmukh

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zargf8ns

ASKER

Hello - running the Windows Identity Foundation Pack on my Windows 7 Pro desktop allowed for the CRM module within Outlook to connect to our CRM server, but it is not synching with the CRM server. Everything is "grayed-out". See attached. During initial connection via Outlook it did not ask for a user login. Once we entered the URL and clicked on "Test Connection" it did connect, but nothing is synching.
G--Bosnal-America-CRMprob1.jpg
G--Bosnal-America-CRMprob2.jpg

Kiran Deshmukh

Hi,
Seems like we are getting closer.
Please try the steps listed here
https://blogs.msdn.microsoft.com/mscrmfreak/2006/04/27/crm-makes-you-grey/

Reason why it did not ask for a password is, it is taking the stored credentials. In case if the above steps don't help, try the following ones:

1.

Delete stored credentials from Credential Manager.

2.

Delete Temp files by going to location Start → Run → %temp%

3.

Go to Configuration Wizard, Re-run the set up.

zargf8ns

ASKER

For some reason, without doing anything else, the Outlook install on the workstation in question now can access our CRM server properly. We did not do any of the most recent steps annotated above. Not sure what changed, but it works using our previous steps. Problem is now solved. THANK YOU for your input.

zargf8ns

ASKER