Avatar of Gareth McKee
Gareth McKee
Flag for Canada asked on

OneNote in Read Only

Hi All,

background.
2012 domain
2 domain users who had full access to onenote files have had new PCs, now they only have read only?

I have a warning at the top of the page the 'we couldn't merge some changes. click here.....', once clicked the message is 'conflicting changes are highlighted in red. you can copy...... when you're done, delete the conflicting page.

not sure where to go from here.

thanks
gareth
Microsoft OfficeOffice ProductivityMicrosoft OneNote

Avatar of undefined
Last Comment
Gareth McKee

8/22/2022 - Mon
John-Paul

Check the one note file permissions on the files/folder that is having the issue.  That sounds to me like an Active Directory user/group permissions issue.  You may need to re-apply permissions to the affected folder as well.
Gareth McKee

ASKER
hi John-Paul,

thanks, no joy I am afraid.

I should add, everyone else in the business is using Office 2010/2013, these 2 users are using Office 2016. I don't think it makes a difference but thought I should add just in case.

Ty
G
John-Paul

Has MS Office 2016 or One Note 2016 been activated?  It may be running as a trial version which would cause files to open as read only.
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
Gareth McKee

ASKER
hi JP, yes it is activated and not a trial version.
John-Paul

Ok, next item I would check is in One Note under File, Options, Trust Center, Trust Center Settings.  One of the trust settings may need to be modified.  I dont have OneNote 2016 in front of me otherwise I would give you more specific directions.  Here is a link I found on MS site about changing trusted locations.  You may have to make your server share a trusted location.

https://support.office.com/en-us/article/Add-remove-or-change-a-trusted-location-7ee1cdc2-483e-4cbb-bcb3-4e7c67147fb4
Gareth McKee

ASKER
hi JP,

OneNote does not have the Trusted Locations option, I have added to Word on the chance it might help but it did not.

I think, although I don't know this, that if I can force OneNote to ignore or remove the conflcts it might help but I am not sure how to do this?

your thoughts?
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
Gareth McKee

ASKER
OK.

I have tried all 3 of the OneNote 2016 in the office and all of them show as read only.

I have read a lot on the net now, 2016 should allow me to use any older version of ON but it seems in this case it is not. my questions.

How can I check the version of the ON file, ie how can I see if it is a 2007 created file?
If it is 2007 a) how can I force it to allow the use of 2016, or b) what is the process for converting 2007 to 2010.

I specify 2010 as the client has 2010/13/16 Office deployed.

Thanks
Gareth
ASKER CERTIFIED SOLUTION
Gareth McKee

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
Gareth McKee

ASKER
I worked it out.