troubleshooting Question

Lync 2010 sign-in address sadness

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Boston49 asked on
DesktopsOutlookExchangeChat / IMMicrosoft Office
4 Comments1 Solution239 ViewsLast Modified:
Lync at my company has historically been an application that IT folks use. Although I'm creating new accounts every day lately, most (80%) of our users do not yet have Lync accounts. We're Lync2010 on the server with the 2010 and 2013 app version on the desktop. Our desktops are pre-imaged by the vendor including the Lync install.

If the Lync client is installed on a desktop prior to the user getting a Lync account, the sign-in address defaults to When I create a new account in Lync, I use the users email address which is So we always run into this issue where the user will initially have an problem connecting in lync since the app is expecting a different sign-in name. Usually its a phone call to the user or a visit from our desktop team to fix the issue.

We would like to continue using the users email address as the sign-in address. My question is, is there a way (registry entry?) to force the lync application to use in cases where the lync account does not exist yet? This would save us the issue we're seeing that requires handson to fix.

Sorry for longwinded question...
Mohammed Hamada
Azure / Office 365 Integration engineer

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