Qustodio removal help needed
Have a client with a Windows 7 computer and Avast FREE antivirus. All browsers stopped working except the advertising popups. They have never heard of Qustodio and have no children. It appears to haven been installed the same time as some junkware programs were installed (Reimage). They do download music from Frost Wire! I have removed Frost wire and all junkware. Scanned for malware using Kaspersky, Norton, Roguekiller, Avast, JRT, ADWcleaner, MS safety scanner and malicious removal tool. Currently Spybot is running. I have so far really only found a DNS hijacker and Qustodio. Removing DNS hijacker did not fix the main problem. Disabling the components of Qustodio have fixed the internet browsers 100%. However the program is still installed and still running in the background (Which it keeps enabling itself). Further scans come back clean. I am afraid Qustodio will reinstall itself and the problem will return. The program appears to be legit, but installed by someone with malicious intent on stealing information. The client has been advised to change all passwords.
Looking for help to 100% remove this software.
Looking for help to 100% remove this software.
ASKER CERTIFIED SOLUTION
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Have you tried finding and removing anything related to Qustodio using the links I provided?
In Autoruns, you can search for the word Qustodio. It will search across your computer.
Still, full removal may not be cut-and-dried and involve additional investigation.
Have you search Qustodio? https://www.qustodio.com/en/help/search/?query=uninstall
If not, try contacting them for help.
In Autoruns, you can search for the word Qustodio. It will search across your computer.
Still, full removal may not be cut-and-dried and involve additional investigation.
Have you search Qustodio? https://www.qustodio.com/en/help/search/?query=uninstall
If not, try contacting them for help.
ASKER
I booted into safe mode command prompt and deleted the files and folders I found associated from registry. Then opened the registry and removed all instances. After reboot I ran CCleaner again to remove any leftovers and double checked the startup to ensure no surprises. Took some time, but I think a 5th grader could disable this parental control software. LOL
ASKER
May not have actually led to the solution directly, but did give good effort.
Hi DataPro. I'm Sophie from Qustodio. I'm not sure the steps you used resolved your issue. if not, do not hesitate to contact us directly at support@qustodio.com and we will help you remove Qustodio safely.
ASKER