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How to submit a technical support request
1. Open the Microsoft Genuine Advantage diagnostic tool. Click Run, and then click Continue.
The tool will scan your computer, and then give you a summary of your computer's settings and system details that will help the support team understand the problem.
To copy your results to the Clipboard, click Copy.
2. Visit the Microsoft Support page to see what type of technical support is available in your area.
3. If you choose e‑mail support, follow the prompts to submit your support request. Note that you may be prompted to download an ActiveX control. This is not required and you can continue without installing this control.
• Enter your contact information.
• Enter the following information in the Problem Description text box:
• Paste the information copied from the diagnostic tool in Step 1 above. To do this, right-click in the text box, and then click Paste.
• If you have additional details or comments for the support team, type them at the end of the same text box.
• If possible, also include the product key found on your Windows Certificate of Authenticity (COA). The product key can often assist our support engineers in quickly determining the cause of your validation issue. To see examples of COA labels, go to the Microsoft How to Tell website.
• Fill in any additional information requested on the page and click Submit. Your request will be sent to the Windows Activation technical support team. You will receive a confirmation number via e‑mail that you can save for future reference.
My problem here is that when I go to the "Microsoft Support" page, I get no "e-mail" support" option. I am lead to a page where I can sign up for paid-support. Of course, I'm not about to pay for support for a product I already own -- it would be cheaper to install a new version of Windows 7.ASKER
ASKER
Windows 7 is an operating system from Microsoft. Features include multi-touch support, a redesigned Windows Shell with a new taskbar, referred to as the Superbar, a home networking system called HomeGroup, and performance improvements.
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I've had the same issue and the phone activation worked for me.