Excel Restarts when opening file from Mapped drive (UNC and local hard drive open fine)

filtrationproducts
filtrationproducts used Ask the Experts™
on
I have Windows 7 computer with Office 2013 and I am unable to open an excel or word file while accessing it from the mapped drive. If I type in the \\server\share and browse that way it opens fine.

I have tried repairing office and remapping drives. If I log in with a different user it works fine.

Any ideas?

Thanks,
Dan
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Professor JMicrosoft Excel Expert
Top Expert 2014

Commented:
try to see if the user profile affected has any Add-IN enabled?  try to open excel first with Safe mode and then opened the file and see if it works.
Small Business IT Consultant
Commented:
If above does not work you may just be better off creating a new profile for this user since you have already isolated the error to this one user. Simply reboot logon as another admin user; go to C:\Users\problem user and rename that folder. The start regedit and find HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList and that user's name in that list--delete that entry; reboot again and then logon as that user again and a new profile will be created (this assumes you are NOT using roaming profiles--if you are using roaming profiles you would have to disable that for the above to work). Good luck.
My number one suspect is a rather odd permissions issue with mapped drives such that that user does not have permission to create the temp file.
If he or she is logging into a domain, it may have other possible sources; but, lionelmm's suggestion is a good start.
Exploring SQL Server 2016: Fundamentals

Learn the fundamentals of Microsoft SQL Server, a relational database management system that stores and retrieves data when requested by other software applications.

It was not an Addin issue as I tried it in Safe mode. I did not want to recreate the profile. But I was able to fix this issue by deleting the C:\users\username\appdata\local\microsoft\ folder, then reopen Excel and let Office recreate it.

Dan

Author

Commented:
Recreating the profile would have resolved the issue, but also deleting that folder was preferred.
So we'll never know what had gotten into the XLStart folder or if the user had somehow mangled their permissions....
Oh well, I'm glad you got it fixed.
Lionel MMSmall Business IT Consultant

Commented:
Well your way was much better--this way you only had to deal with one folder recreating itself instead of the whole profile--this is good to know--well done.

Author

Commented:
Thanks Everyone!

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial