asked on 4/5/2016

Excel Restarts when opening file from Mapped drive (UNC and local hard drive open fine)

I have Windows 7 computer with Office 2013 and I am unable to open an excel or word file while accessing it from the mapped drive. If I type in the \\server\share and browse that way it opens fine.

I have tried repairing office and remapping drives. If I log in with a different user it works fine.

Any ideas?

Thanks,
Dan

Microsoft Excel Windows 7 Windows OS

Last Comment

filtrationproducts

4/12/2016

Professor J

4/6/2016

try to see if the user profile affected has any Add-IN enabled? try to open excel first with Safe mode and then opened the file and see if it works.

ASKER CERTIFIED SOLUTION

Lionel MM

4/6/2016

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Davis McCarn

4/6/2016

My number one suspect is a rather odd permissions issue with mapped drives such that that user does not have permission to create the temp file.
If he or she is logging into a domain, it may have other possible sources; but, lionelmm's suggestion is a good start.

SOLUTION

filtrationproducts

4/8/2016

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filtrationproducts

4/8/2016

ASKER

Recreating the profile would have resolved the issue, but also deleting that folder was preferred.

Davis McCarn

4/8/2016

So we'll never know what had gotten into the XLStart folder or if the user had somehow mangled their permissions....
Oh well, I'm glad you got it fixed.

Lionel MM

4/8/2016

Well your way was much better--this way you only had to deal with one folder recreating itself instead of the whole profile--this is good to know--well done.

filtrationproducts

4/12/2016

ASKER

Thanks Everyone!