Excel Restarts when opening file from Mapped drive (UNC and local hard drive open fine)

I have Windows 7 computer with Office 2013 and I am unable to open an excel or word file while accessing it from the mapped drive. If I type in the \\server\share and browse that way it opens fine.

I have tried repairing office and remapping drives. If I log in with a different user it works fine.

Any ideas?

Thanks,
Dan
LVL 1
filtrationproductsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Professor JMicrosoft Excel ExpertCommented:
try to see if the user profile affected has any Add-IN enabled?  try to open excel first with Safe mode and then opened the file and see if it works.
Lionel MMSmall Business IT ConsultantCommented:
If above does not work you may just be better off creating a new profile for this user since you have already isolated the error to this one user. Simply reboot logon as another admin user; go to C:\Users\problem user and rename that folder. The start regedit and find HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList and that user's name in that list--delete that entry; reboot again and then logon as that user again and a new profile will be created (this assumes you are NOT using roaming profiles--if you are using roaming profiles you would have to disable that for the above to work). Good luck.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Davis McCarnOwnerCommented:
My number one suspect is a rather odd permissions issue with mapped drives such that that user does not have permission to create the temp file.
If he or she is logging into a domain, it may have other possible sources; but, lionelmm's suggestion is a good start.
Why Diversity in Tech Matters

Kesha Williams, certified professional and software developer, explores the imbalance of diversity in the world of technology -- especially when it comes to hiring women. She showcases ways she's making a difference through the Colors of STEM program.

filtrationproductsAuthor Commented:
It was not an Addin issue as I tried it in Safe mode. I did not want to recreate the profile. But I was able to fix this issue by deleting the C:\users\username\appdata\local\microsoft\ folder, then reopen Excel and let Office recreate it.

Dan
filtrationproductsAuthor Commented:
Recreating the profile would have resolved the issue, but also deleting that folder was preferred.
Davis McCarnOwnerCommented:
So we'll never know what had gotten into the XLStart folder or if the user had somehow mangled their permissions....
Oh well, I'm glad you got it fixed.
Lionel MMSmall Business IT ConsultantCommented:
Well your way was much better--this way you only had to deal with one folder recreating itself instead of the whole profile--this is good to know--well done.
filtrationproductsAuthor Commented:
Thanks Everyone!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Excel

From novice to tech pro — start learning today.