Common mailbox for a group of users

SR Zak
SR Zak used Ask the Experts™
Hello Experts,

I have exchange 2010 in my company I received a request to have a common mailbox created and have a group of users be able to have access to it from their outlook.

Can you provide please provide me steps to get done.

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I would create the common email address and set up each terminal to use that email account. just make sure you leave a copy on the server so they all receive it.
Top Expert 2016

this is known as a Shared Mailbox.
you need to
a. create the mailbox
b. assign permissions
c. assign send as permissions
Server Administrator
To share a mailbox first create a shared mailbox.
You can create shared mailbox using the command written below:
New-Mailbox sharedTest -shared -userprincipalname

Open in new window

sharedTest is new mailbox name, you can give any name according to your need is new user principal name

1. Run above command in Exchange Management Shell.
2. Then go to Exchange Management Console (EMC)
3. In EMC click on Microsoft Exchange On-Premises and then Recipient Configuration and then click on Mailbox.
4. Now in Mailbox - Entire Forest at Middle, Right Click on your new created Mailbox for sharing and then select Manage Full Access Permission.
5. In Manage Full Access Permission window click on Add button and select User mailboxes with which you want to share this mailbox to finish this task Click on Manage button and then click on Finish button.
Now you have successfully shared this mailbox with all selected users.
Now to view this mailbox in OWA, users have to login and in Left panel Right click on root of all folder and select Open Other user's mailbox... and then just enter shared mailbox name in textbox and hit Enter button and then click on OK button.
SR ZakNetwork Solutions


I am having another issue I created the shared mail box but the SMTP address is showing as , I tried changing it to but it says it is already used.

I want to know who is using and check when this was created. Is there a way to find this information from the EMC.


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