sorted printing via RDP windows 2012r2

thisis_it
thisis_it used Ask the Experts™
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We have Windows 7 64 bit with a USB HP P2055dn installed. On the pc everything is working fine. Sorted printing works without a problem.
But..When we go to the remote desktop, build with windows 2012r2 and want to print a document via Word2016 (sorted), this option is not working. We see the option sorted, we activate it, also in the extra options of the HP printer we see "print sorted", but it does not metter if we activate it, it won't print sorted.

The only thing we see is that Windows 2012 r2 RDP is using type 3 drivers. When we go to a Windows 2012 r2 domain controller, we see type 4 printerdrivers installed with more options.

Any ideas how to solve this problem?
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On-Site IT Technician
Commented:
Sounds like a driver issue. Which driver are you using?

HP's download page for the LaserJet P2055dn doesn't list a specific download for the printer, it only lists the HP Universal Print Driver (UPD):
http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3662059&swLangOid=8&swEnvOid=4168

If you're using the UPD, make sure it's the latest one.  That page lists the latest version as v. 6.2.0.20412 for PCL 6 & PS, and v. 6.1.0.20062 for PCL 5.

You can also click the button to search Windows Update  for the latest driver by going in to the Add Driver Wizard (in printer properties, click on Advanced tab > New driver... > Click Next and then click the  "Windows Update" button to get the most up to date list of drivers for the OS).
Spike99On-Site IT Technician

Commented:
It's not letting me edit my comment above, I wanted to add this comment:

You can also search Windows Update drivers by going to the website:
https://catalog.update.microsoft.com/v7/site/home.aspx

 Or, you could try the HP LaserJet P2015 driver built into the OS instead of the P2050 series driver: that works well as an alternate for both the P2035 & P2055 printers.
thisis_itIT Manager

Author

Commented:
On the server the latest UPD is installed.

On the client I have tried newest and older drivers.

Not sure if it's related to the printer itself.
At our office and using a different printer (HP LJ 400 / M475dw over network/ip) it isn't working also.
It's not related to office(word) because with notepad it's the same (local yes, remote no)

When I connect to the fileserver with remote desktop it works, when I connect to the terminal server it's not working.
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thisis_itIT Manager

Author

Commented:
Any ideas?
Spike99On-Site IT Technician

Commented:
Have you tried another generic driver that's included with Windows?  I know from previous experience that the P2015 driver works for most, if not all, "P" model laserjet printers like the P2035 or P2050 Series.

If that doesn't work, maybe the LaserJet 4 Plus would work.
thisis_itIT Manager

Author

Commented:
Local we tried many different print drivers.
Latest UPD. Older UPD. PCL6, PS. Setup files from original printer, windows latest drivers.
As it is a redirected printer we have no printers installed directly on the server.

I now installed some drivers on the server itself.

Still not working.
thisis_itIT Manager

Author

Commented:
I now see that on the Terminal Server the local printers use the "Remote Desktop Easy Print"  ......
Spike99On-Site IT Technician
Commented:
But, that's how redirected printing works: the name of the driver used for the printer on the local client PC has to match exactly one installed on the terminal server for the printer to be redirected using that driver. Otherwise, the server will see it doesn't have the driver used by the client PC & will load the redirected printer using the TS Easy Print driver.

The driver names do need to match exactly and it is case sensitive, so "HP LaserJet 4 Plus" is not the same as "hp laserjet 4 plus" or "HP LaserJet 4Plus."
thisis_itIT Manager

Author

Commented:
Ok. I installed the local computer drivers on the server and named the printers the same.
Not working.

Then I installed the UPD from the server on the local computer and named them both the same. This did the trick.

Thx Alicia for the suggestions.
Spike99On-Site IT Technician

Commented:
You're very welcome!  I'm always happy to help out.  I'm glad it's working now.

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