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Strange gmail-hosted email behaviour

I have a customer with their own domain, email hosted by GMail/Google.

They've always received their desktop email via POP in Outlook. (pop.gmail.con/smpt.gmail.com)
Account has always been specified as: "recent:joe@abcd.com"

Lately, all of a sudden, when he replies to an email, his reply goes in Outlook's Sent Items as normal, but the reply also winds up inhis Inbox, which is new behaviour. This also happens on a brand new desktop I've set up for him. Has something changed at Google? Anyone else know of this, or what to do about it? (Also happens on a laptop running Windows Live Mail).

Thanks.
Dave

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John

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SOLUTION

Jackie Man

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DaveWWW

ASKER

John, this issue was reported to me last week by my customer using Windows Live Mail on a laptop. This week, I set up a new PC, first time installation of Office 2007, using the settings I previously reported. So this is a new Outlook profile.

Jackie, conversations are turned off.

John

Are you seeing this on one computer? or more than one computer?

DaveWWW

ASKER

2 computers.

John

Strange. It must be a problem with Gmail. I have used Outlook 2007 before and POP3 for years. Email replies have not and do not go into my Inbox. So it must be an issue with Gmail. Do you have phone attached (and then phone use IMAP)?

SOLUTION

John

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DaveWWW

ASKER

I have had two more clients mention this behavior to me recently, so it looks like Google has changed the way it stores sent emails. I have created a rule in Outlook that filters out the sent items from the Inbox (since they're also in the Sent Items folder).

I'm going to contact Google on this.

DaveWWW

ASKER

Thanks for the help. I have spoken to Google support and they assure me that the behavior I am describing is not normal, and not known by them. I did tell them that they simply need to Google the behavior and they will find a good number of people with the same issue.

Thanks - closing this for now.
Dave

John

Thank you for the update.