Start Free Trial

asked on

Windows 7 shutdown

One of my users has had this today
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8009F2B028
BCP3: 00000000BF800000
BCP4: 0000000000200401
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I have the dump files for someones's inspection.

This is a new machine for the user since the last box had error after error and had to be replaced.
This one is
Gigabyte Z97 mainboard
I7 4760 processor
8GB crucial memory
Pair of EVO850 SSD drives running as a mirror
Windows 7Pro
Diskcryptor securing drives.

Any ideas please

It is very hard to give any diagnosis with so little information, but I on my experience most of those blue screens on new equipment come from bad or improperly seated memory.

try that first (replacing it, or using only one module at a time if it has more than one), if that doesnt work we will need more info

ASKER

Would the dump be of use ?

I do not use this setup but there may be an issue with SSD drives and Diskcryptor.

https://diskcryptor.net/forum/index.php?topic=1962.0

Take a look and see if the SSD drivers are properly signed. This may not be your issue, however.

ASKER

Running diskcryptor 1.1.8 and there were no issues loading it and the machine has been running beautifully for a couple of weeks

Did you test memory as suggested earlier?

Can you test the SSD Drives with the manufacturer's disk test application?

SOLUTION

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

ASKER

I haven't got to the machine yet it's 100 miles away or so ! but i do have replacement memory on a machine i have here that is solid as a rock. In addition the SSD's were configured with Samsung magician software on install and were "good and clean".
040816-6130-01.dmp

SOLUTION

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

ASKER

Bios will be set to auto voltage on the cpu whilst the psu is new and was okay on the bench for 2 weeks before the machine was released to the wild. I'll change the psu and double check the bios, thankyou noxcho.

Additionally check if the temperature of the CPU is in normal values.

ASKER

Will do just arranging a visit as we squeak , office is in an old cottage very picturesque but i've noticed glitching electrics before.
Auto on CPU voltage ok ?

SOLUTION

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

>> glitching electrics << then i suggest you use an UPS

ASKER

New office already purchased, which is a new build so UPS won't be agreed to i'm afraid.

that's your choice...

If you have unstable electrics, you really need a solid UPS. Random shutdowns can damage the computer over time.

what's more - an UPS does not cost so much nowadays

ASKER

Still awaiting a visit appt. it has been suggested to add an offset of minus 0.12v. good idea ? after checking temps of course

Yes, I have seen this recommendation as well. But you can find out if it helps or not only by making the necessary change.

the dmp file refers to Genuine iNtel, and says : PROCESS_NAME: thermald.exe
so maybe it's overheating

you can install speedfan to mintor the temperatures : http://www.almico.com/speedfan.php

ASKER

Attached are 3 screen shots from the speedfan run. I'd love to know what temp2 is but that's by the by, with a couple of scans running the procs go up to 60c plus whilst the voltage is 1.78 ?.

What do we think

ASKER

multiple files ?

ASKER

third

where are the screenshots??

ASKER

I'll try again
screenshot.png
screenshot2.png
screenshot3.png

127 °C refers to a not used sensor probably
why is the 1.78 V a concern?

ASKER

Not a concern as such it is within range however i have seen much lower used on the 4790. If you think all is well i'll go ahead and install the UPS.
Any other recommendations ?

ASKER

I'll put a bigger CPU cooler on for good measure anyway.

do you have a Bios (UEFI perhaps) that shows the voltages? then you cna compare; but normally, speedfan reads them from it

ASKER

It has a modern UEFI bios that one can modify voltages with , I haven't as yet as I am not confident that I know enough.
I'll check temps and voltages before and after cooler change, problem being the site is 2hours away and user is busy.
So UPS install with cooler and check volts and temps. sounds like a good plan and a start.

what cpu is it? that should list the normal voltages + ranges

ASKER

I7 4790

the voltage changes with the load, and thermal dissipation , it looks like it starts from 1.19V http://www.tomshardware.co.uk/answers/id-2447389/4790k-overclocked-5ghz-184-vcore.html

ASKER CERTIFIED SOLUTION

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

ASKER

The office was moved and I managed to get a ups in and quickly reseat the processor cooler last week.
No further instances of hanging or crashing have occurred even though the machine is being used 12 hours a day.
Thank you all for your patience and assistance, lets close this one for the moment.