finance_teacher
asked on
Laptop -- troubleshooting software ?
What troubleshooting software
do you recommend for my laptop ?
** The screen REMAINS black,
nothing displays, not even during startup
--------------------------
Details
1. 5+yr old out-of-warranty
2. Toshiba Satellite L555D-S7930
3. Windows 7 Home edition
--------------------------
Testing
1. powerCord = GOOD, runs other laptops
2. battery = GOOD, runs other laptops
3. monitor = FAILS, plug external monitor in, still fails
4. motherboard = how can I test without inserting a different one ?
5. memory = GOOD, runs other laptops
6. etc ?
do you recommend for my laptop ?
** The screen REMAINS black,
nothing displays, not even during startup
--------------------------
Details
1. 5+yr old out-of-warranty
2. Toshiba Satellite L555D-S7930
3. Windows 7 Home edition
--------------------------
Testing
1. powerCord = GOOD, runs other laptops
2. battery = GOOD, runs other laptops
3. monitor = FAILS, plug external monitor in, still fails
4. motherboard = how can I test without inserting a different one ?
5. memory = GOOD, runs other laptops
6. etc ?
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That's some more good advice. Low voltage on the CMOS battery shouldn't cause these symptoms, though. The computer would still POST, even with a bad battery. You'd just lose your CMOS settings when you remove power to the computer and would have to go into setup and reconfig each time.
I've seen many really strange things happen with spent CMOS batteries, they weren't limited to just forgetting settings.
Good to know! That's not been my experience.
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@finance_teacher - Thanks and I was happy to help.