Need a fujitsu full hardware check software

solodeed
solodeed used Ask the Experts™
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HI,

I have a desktop PC in the office that is randomly shutting itself down at times. After a lot of troubleshooting i started to look at the dump files i started to question the memory in the PC.

I really need a full hardware check on my PC. It is a Fujitsu esprimo E510. I looked on the website (Fujitsu) but i cant see anything to really help. I have many lenovo PC's in the office and there is a utility that does a full hardware check and reports back.

I want the same for this fujitsu model

Please can someone help.
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Most Valuable Expert 2015
Commented:
Boot the PC using the UBCD. It includes most of the manufacturer's HD diagnostics tools. Always use those to test any HD. It also includes memtest86+, which is the tool to test your RAM. All other RAM testing utilities are unreliable.

http://mirror.sysadminguide.net/ubcd/ubcd535.iso

These are the most likely points of failure on PC's. Further tools are also included on that CD.

If your PC uses an SSD, download the utility directly from the manufacturer's website and use that. usually they also check if your SSD has the newest firmware, and if not, it will offer to download and install it.
noxchoIT Product Manager
Top Expert 2009
Commented:
And have you found any minidump of full dump files? If not then they should be configured. Right click on My Computer - Properties - System properties - startup and recovery - enable the dump creation.
See here detailed guidance: http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
Top Expert 2013

Commented:
post the dmp file here plse
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Author

Commented:
Hello Sorry for the late responses.

Firstly Rindi i have run the mem tests from the links. This is a x64 bit PC and the mem tests seem to relate to the x86. The tests ran fine though. I did the thorough test and also the short test and it passed.
This is a really good cd! Cant beileve i never knew about it.

I did run Windbg X64 a few days ago. This is why i was thinking it was memory. The system also freezes with no mini dumps. I have lots of minidump files and they seem to all point to this: WHEA_UNCORRECTABLE error. There is mention of a driver issue or mem hardware issue. What do you giuys think?

....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80093bc028, be200000, 1117a}

Probably caused by : GenuineIntel

---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80093bc028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000001117a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.18869.amd64fre.win7sp1_gdr.150525-0603

SYSTEM_MANUFACTURER:  FUJITSU

SYSTEM_PRODUCT_NAME:  ESPRIMO E510

SYSTEM_VERSION:                        

BIOS_VENDOR:  FUJITSU // American Megatrends Inc.

BIOS_VERSION:  V4.6.5.3 R1.23.0 for D3171-A1x

BIOS_DATE:  01/17/2013

BASEBOARD_MANUFACTURER:  FUJITSU

BASEBOARD_PRODUCT:  D3171-A1

BASEBOARD_VERSION:  S26361-D3171-A1            

DUMP_TYPE:  2

BUGCHECK_P1: 0

BUGCHECK_P2: fffffa80093bc028

BUGCHECK_P3: be200000

BUGCHECK_P4: 1117a

BUGCHECK_STR:  0x124_GenuineIntel

CPU_COUNT: 4

CPU_MHZ: c78

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3a

CPU_STEPPING: 9

CPU_MICROCODE: 6,3a,9,0 (F,M,S,R)  SIG: 15'00000000 (cache) 15'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

ANALYSIS_SESSION_TIME:  04-13-2016 09:31:21.0805

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

STACK_TEXT:  
fffff880`009c8a58 fffff800`03013a3b : 00000000`00000124 00000000`00000000 fffffa80`093bc028 00000000`be200000 : nt!KeBugCheckEx
fffff880`009c8a60 fffff800`031d7c33 : 00000000`00000001 fffffa80`093ff490 00000000`00000000 fffffa80`093ff4e0 : hal!HalBugCheckSystem+0x1e3
fffff880`009c8aa0 fffff800`03013700 : 00000000`00000728 fffffa80`093ff490 fffff880`009c8e30 fffff880`009c8e00 : nt!WheaReportHwError+0x263
fffff880`009c8b00 fffff800`03013052 : fffffa80`093ff490 fffff880`009c8e30 fffffa80`093ff490 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009c8c50 fffff800`03012f0d : 00000000`00000004 00000000`00000001 fffff880`009c8eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009c8c90 fffff800`03006e88 : 00000000`00000001 fffff880`009c0180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009c8cc0 fffff800`030bd1ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009c8cf0 fffff800`030bd013 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009c8e30 fffff880`05f45c61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`009e8b58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x19


STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  1f6e9d63c9e8422ee46cdc5371eb990aab5a3e15

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  5475986b89250031f3afb584a172d53895f73199

THREAD_SHA1_HASH_MOD:  646c5386aef6f8ecb46de814405509fdb98174e3

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

PRIMARY_PROBLEM_CLASS:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

TARGET_TIME:  2016-04-06T16:01:20.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2015-05-25 18:07:52

BUILDDATESTAMP_STR:  150525-0603

BUILDLAB_STR:  win7sp1_gdr

BUILDOSVER_STR:  6.1.7601.18869.amd64fre.win7sp1_gdr.150525-0603

ANALYSIS_SESSION_ELAPSED_TIME: 3e2

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_memory__unknown

FAILURE_ID_HASH:  {088c9428-4ac2-3e7d-d26a-c93dd222fd73}

---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80093bc028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000001117a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.18869.amd64fre.win7sp1_gdr.150525-0603

SYSTEM_MANUFACTURER:  FUJITSU

SYSTEM_PRODUCT_NAME:  ESPRIMO E510

SYSTEM_SKU:  S26361-Kxxx-Vyyy

SYSTEM_VERSION:                        

BIOS_VENDOR:  FUJITSU // American Megatrends Inc.

BIOS_VERSION:  V4.6.5.3 R1.23.0 for D3171-A1x

BIOS_DATE:  01/17/2013

BASEBOARD_MANUFACTURER:  FUJITSU

BASEBOARD_PRODUCT:  D3171-A1

BASEBOARD_VERSION:  S26361-D3171-A1            

DUMP_TYPE:  2

BUGCHECK_P1: 0

BUGCHECK_P2: fffffa80093bc028

BUGCHECK_P3: be200000

BUGCHECK_P4: 1117a

BUGCHECK_STR:  0x124_GenuineIntel

CPU_COUNT: 4

CPU_MHZ: c78

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3a

CPU_STEPPING: 9

CPU_MICROCODE: 6,3a,9,0 (F,M,S,R)  SIG: 15'00000000 (cache) 15'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

ANALYSIS_SESSION_TIME:  04-13-2016 09:31:22.0801

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

STACK_TEXT:  
fffff880`009c8a58 fffff800`03013a3b : 00000000`00000124 00000000`00000000 fffffa80`093bc028 00000000`be200000 : nt!KeBugCheckEx
fffff880`009c8a60 fffff800`031d7c33 : 00000000`00000001 fffffa80`093ff490 00000000`00000000 fffffa80`093ff4e0 : hal!HalBugCheckSystem+0x1e3
fffff880`009c8aa0 fffff800`03013700 : 00000000`00000728 fffffa80`093ff490 fffff880`009c8e30 fffff880`009c8e00 : nt!WheaReportHwError+0x263
fffff880`009c8b00 fffff800`03013052 : fffffa80`093ff490 fffff880`009c8e30 fffffa80`093ff490 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009c8c50 fffff800`03012f0d : 00000000`00000004 00000000`00000001 fffff880`009c8eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009c8c90 fffff800`03006e88 : 00000000`00000001 fffff880`009c0180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009c8cc0 fffff800`030bd1ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009c8cf0 fffff800`030bd013 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009c8e30 fffff880`05f45c61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`009e8b58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x19


STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  1f6e9d63c9e8422ee46cdc5371eb990aab5a3e15

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  5475986b89250031f3afb584a172d53895f73199

THREAD_SHA1_HASH_MOD:  646c5386aef6f8ecb46de814405509fdb98174e3

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

PRIMARY_PROBLEM_CLASS:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

TARGET_TIME:  2016-04-06T16:01:20.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2015-05-25 18:07:52

BUILDDATESTAMP_STR:  150525-0603

BUILDLAB_STR:  win7sp1_gdr

BUILDOSVER_STR:  6.1.7601.18869.amd64fre.win7sp1_gdr.150525-0603

ANALYSIS_SESSION_ELAPSED_TIME: 3d2

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_memory__unknown

FAILURE_ID_HASH:  {088c9428-4ac2-3e7d-d26a-c93dd222fd73}

Open in new window

noxchoIT Product Manager
Top Expert 2009

Commented:
Can you please upload one of the recent minidump files?
Most Valuable Expert 2015

Commented:
Memtest86+ doesn't have a short and long test, it only has one test, and when you run it allow it to do at least 3 passes. The Architecture (x86 or x64) doesn't matter.

You are probably talking about the disk manufacturer's diagnostics. Those usually have short and long tests. Always run the long tests...

Author

Commented:
HI, This is the latest mini dump file. is slightly different i think. Thanks.

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80092b7028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000001117a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.18869.amd64fre.win7sp1_gdr.150525-0603

SYSTEM_MANUFACTURER:  FUJITSU

SYSTEM_PRODUCT_NAME:  ESPRIMO E510

SYSTEM_VERSION:                        

BIOS_VENDOR:  FUJITSU // American Megatrends Inc.

BIOS_VERSION:  V4.6.5.3 R1.23.0 for D3171-A1x

BIOS_DATE:  01/17/2013

BASEBOARD_MANUFACTURER:  FUJITSU

BASEBOARD_PRODUCT:  D3171-A1

BASEBOARD_VERSION:  S26361-D3171-A1            

DUMP_TYPE:  2

BUGCHECK_P1: 0

BUGCHECK_P2: fffffa80092b7028

BUGCHECK_P3: be200000

BUGCHECK_P4: 1117a

BUGCHECK_STR:  0x124_GenuineIntel

CPU_COUNT: 4

CPU_MHZ: c78

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3a

CPU_STEPPING: 9

CPU_MICROCODE: 6,3a,9,0 (F,M,S,R)  SIG: 15'00000000 (cache) 15'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  f

ANALYSIS_SESSION_TIME:  04-13-2016 10:28:43.0507

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

STACK_TEXT:  
fffff880`009c8a58 fffff800`035ffa3b : 00000000`00000124 00000000`00000000 fffffa80`092b7028 00000000`be200000 : nt!KeBugCheckEx
fffff880`009c8a60 fffff800`0318ec33 : 00000000`00000001 fffffa80`076fd960 00000000`00000000 fffffa80`076fd9b0 : hal!HalBugCheckSystem+0x1e3
fffff880`009c8aa0 fffff800`035ff700 : 00000000`00000728 fffffa80`076fd960 fffff880`009c8e30 fffff880`009c8e00 : nt!WheaReportHwError+0x263
fffff880`009c8b00 fffff800`035ff052 : fffffa80`076fd960 fffff880`009c8e30 fffffa80`076fd960 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009c8c50 fffff800`035fef0d : 00000000`00000004 00000000`00000001 fffff880`009c8eb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009c8c90 fffff800`035f2e88 : 00000000`00000001 fffff880`009c0180 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009c8cc0 fffff800`030741ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009c8cf0 fffff800`03074013 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009c8e30 fffff880`05952c61 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
fffff880`009e8b58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : intelppm!MWaitIdle+0x19


STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  1f6e9d63c9e8422ee46cdc5371eb990aab5a3e15

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  5475986b89250031f3afb584a172d53895f73199

THREAD_SHA1_HASH_MOD:  646c5386aef6f8ecb46de814405509fdb98174e3

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

BUCKET_ID:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

PRIMARY_PROBLEM_CLASS:  X64_0x124_GenuineIntel_MEMORY__UNKNOWN

TARGET_TIME:  2016-04-13T08:47:37.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2015-05-25 18:07:52

BUILDDATESTAMP_STR:  150525-0603

BUILDLAB_STR:  win7sp1_gdr

BUILDOSVER_STR:  6.1.7601.18869.amd64fre.win7sp1_gdr.150525-0603

ANALYSIS_SESSION_ELAPSED_TIME: 3c0

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_memory__unknown

FAILURE_ID_HASH:  {088c9428-4ac2-3e7d-d26a-c93dd222fd73}

---------

Open in new window

IT Product Manager
Top Expert 2009
Commented:
This problem can be caused by wide range of issues.
Check if removing and reconnecting parts after 10 minutes helps.
Check if the CPU is overheating.
Check if the BIOS settings do use multi core enhancement (should be on).
Check hard drive.
Check if drivers are up-to-date.
Top Expert 2013

Commented:
it refers to the intel processor - maybe it's over heating
install speedfan to check the temperatures : http://www.almico.com/speedfan.php

Author

Commented:
Hi guys,

Well i think i eventually found the culprit. It seemed to be the onboard graphics chip. Well at least after i disabled all 'hardware acceleration' on the PC the PC seemed fine.

I noticed the users system always froze when in google maps. zooming in or out was a guarantee for the PC to freeze. quick Google search suggested disabling hardware acceleration. This worked great.

I then disabled this on the entire PC and the user has not complained for over a week so im happy.

Thanks for all your help

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