Find lost Office Account for Office

Peter Vogelaar
Peter Vogelaar used Ask the Experts™
Just took over taking care of the IT needs for a small company.  But the last IT person was very disorganized.  We need to install Office 2013 from their account, but noone has any idea what the email account for Office is.  I can't even tell if its a single license, or subscription license.  

How do I find out what the account is?  I can't just go around guessing.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Get Recover Keys ( and install it. If Office single license, you should be able to get the key. If Office Subscription, it will not tell you but then you should contact Microsoft Sales Support. Hopefully you have the email address.


This doesn't help I'm afraid.  Not only does Recover Keys cost $30 per computer, but it also doesn't even list Office 2013 at all.  Besides, I need the office accounts, not the keys.

I can't just call Microsoft Sales Support, with no key or anything to go off of.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
So you must have Office Subscription and that is why Recover Keys won't list it. I said so in my first post here.

So you must somehow find the subscription email and email address and if you truly cannot do that, then the purchase is a write off for you and you must subscribe again.

There is NO way at all to invent an Office Subscription. It does NOT live on your computer.
No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I have recommended this question be closed as follows:

Accept: John Hurst (https:#a41549385)

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