troubleshooting Question

accessing an HP printer on wan side of hardware firewall

Avatar of BeGentleWithMe-INeedHelp
BeGentleWithMe-INeedHelpFlag for United States of America asked on
RoutersPrinters and ScannersNetworking Hardware-OtherWindows NetworkingHardware Firewalls
3 Comments1 Solution111 ViewsLast Modified:
we're in a location with a single cable modem / router.  Then each tenant connects to that router with their own router / firewall to keep the other tenants out.

There's a shared printer (HP officejet Pro 8620) on the shared LAN (10.1.10.0/24).

We can print to it from our LAN (192.168.5.0/24) but can't access it for scanning either from the computer's HP scan app nor from the control screen of the printer (it had been on the 192.168.5.0/24 subnet originally so when you go into scan / to computer, we see our computer).

Is there a way to get to scan to / from the printer across the firewall?
ASKER CERTIFIED SOLUTION
Joseph Hornsey
Director of IT & Infrastructure

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros