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tonyadamFlag for United States of America

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Dell video adapter issue with W10

Dell Inspiron 537S, 64 bit with W10 (recently installed).  Device manager indicates a  Radeon 4350 video device.   CPU is an Intel Core 2 Duo E8400.  MOBO is a 0U880P.   The system hangs with the following error:  Video-TDR-failure (atikmpag.sys).  I've searched the web and tried installing the W8.1 driver but that fails on install.   Do any of you know of a solution or driver for this device on a W10 OS?
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John
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That model does not support Windows 10

http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-537s/drivers

Downgrade to Windows 7 or consider a new computer.
Dell does not support the device for Windows 10, as in not releasing drivers for it themselves, as there is no value in maintaining an end of life product to them.

If unable to use Windows 8 drivers for the video card (Various sites claim this works) you could try finding the next best thing using IOBit Driver Booster I generally don't advise using 3rd party drivers etc, but if Windows 10 is what you prefer, and you rather not roll back to Windows 7 or 8, you could give it a try. See if it picks up a Windows 10 driver, and give it a whirl. If lucky it picks one up that works. If unlucky the problem will remain.

But John is correct. It is not officially supported for Windows 10. Windows 7 would likely be your most safe bet.
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Simple analysis:
Dell: no driver.
Windows update: no driver (see http://catalog.update.microsoft.com/v7/site/Search.aspx?q=Radeon%20HD%204350 )
AMD/ATI: Again, no Win10-driver, see http://support.amd.com/en-us/kb-articles/Pages/ATI-Radeon-4000-Series-Drivers.aspx - so the win8 driver is as good as it gets, try it, if it does not work, you are out of luck.
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nobus
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Of course. And compared to your old card, any current 50US$ card would do.
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Removed the AMD driver.  We will monitor the problem and will let you know if the problem continues.
ok - will be here
Removing the driver means multiple functions will not work, for example dual monitor support. The basic display driver does not support that. Scrolling will be worse, Full HD videso will not run fluidly ad so on. Basic things will work.
You should really try the windows 8 driver or did you run that before?
I did try the W8 driver and it failed to install.  Just to be certain....I assume you mean the W8 driver for the Radeon 4350 card...right?  

I'll try again if this basic Windows driver is unsat.
Right. May I ask what driver you had installed when you started this thread, where did it come from?
??  what are you trying to tell us, Tony?
I guess I don't know how to use the hyperlink function.  I tried pasting the URL I used to download the driver per McKnife's request.  Here it is again.

http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows+8+-+64
No, I asked what brought you here, problems with which driver, where did you get it from?
McKnife, now I'm confused.  The W10 error is "Video-TDR-failure (atikmpag.sys)" as noted in my opening question.  This error appears to point to the video driver which was for the Radeon 4350.   Since there is not W10 driver for this device, some of the panel suggested using the W8.1 64 bit driver (it is a 64 bit system).  The URL above is the driver I tried and it failed to install on the W10 system.  I uninstalled the driver for the Radeon 4350 and let the system install the Windows basic video driver and I believe so far, it appears to working adequately.

Does this answer your question?
If you originally upgraded from Windows 8.1 (or also Windows 7) to Windows 10, you were probably using that driver from AMD, and Windows 10 would also have been using that after the upgrade. Since the basic Windows driver works, and if you don't need the extra features, that should be fine.

Otherwise if you do need more features, then as has been suggested earlier, replace the video card with one that is supported.
Got it and agree but some folks seem to think that perhaps the W8.1 driver for the device would work.
The driver that you had problems with, was it from an upgraded installation of win7 or 8 or was it installed on 10 (if so, from what source)? That was all I meant to ask, no confusion intended.
The driver was whatever was installed by Dell.  This was originally a W7 Home system purchased new.
I'm closing the question since it appears that the MS basic driver is working OK and there have not been any errors to date since the change.