I/O error accesing external hard drive


When I connect my external USB 3 hard drive it makes a weir sound, at least 5 small signals and the it stops.

Is a Western Digital, power LED is working and operating system detects it in the admin manager as "WD Elements 10A8 USB Device", but no partition is shown

I try to initialize the HDD by the Disk Manager and it shows that there is and I/O error

Is anything I can try before sending the hard drive to a specialized laboratory to recover the data?

Thank you
Miguel QuintanaAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Get the disk's diagnostic utility, it should be downloadable from the WD site for your disk model, install the tool then use it to diagnose it. It will probably tell you the disk is bad, and if it still has warranty the error code you get should help you with the warranty replacement or to RMA it.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Mack JohnData Scientist Commented:
Use S.M.A.R.T technique to monitor the hard disk. And resolved the recommended error by yourself.
You can use TestDisk free utility as well. But before this is you can take backup then do it first. Otherwise, you no need to go for data recovery specialist. There are many data recovery software which can recover. Your entire data, I used a data recovery software which you can also use.

Recover all your valuable data from windows hard drive
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Hardware

From novice to tech pro — start learning today.