S1200BTL S.M.A.R.T. Harddrive Status

We have an S1200BTL motherboard with 4 1TB Western Digital Hard Drives.  When we look in the ESXi console health status, it doesn't show information about the hard drives.  Here is the output of the devices.  Any ideas why?  Is there a certain HD we need?

Screen-Shot-2016-04-26-at-6.59.26-PM.pngScreen-Shot-2016-04-26-at-6.59.44-PM.png
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cmb991Asked:
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Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization ConsultantCommented:
This is because you are using what we call a Whitebox server, or motherboard, and this server is not on the Hardware Compatibility list.

Vendor OEM versions of ESXi e.g. DELL, IBM, HP, Lenovo, Fujitsu contain drivers and functions which communicate with the hardware, to provide additional health info.

Check the VMware Hardware Compatability Lists HCL here

The VMware Hardware Compatibility List is the detailed lists showing actual vendor devices that are either physically tested or are similar to the devices tested by VMware or VMware partners. Items on the list are tested with VMware products and are known to operate correctly.Devices which are not on the list may function, but will not be supported by VMware.

http://www.vmware.com/go/hcl

You may be able to obtain smart information from the devices

see here

ESXi S.M.A.R.T. health monitoring for hard drives (2040405)
cmb991Author Commented:
The search result you posted is also what I already done (see first post screen shots)
Lee W, MVPTechnology and Business Process AdvisorCommented:
From what I'm reading / able to decipher on that, you have an Adaptec RAID controller - the controller passes RAID volumes to the OS and the volumes typically don't have SMART data attached because the volumes aren't drives per se, they are collections of drives.  And SMART over USB has been flaky at best.
cmb991Author Commented:
So what do you recommend?
Lee W, MVPTechnology and Business Process AdvisorCommented:
I use Hyper-V not VMware - on a Hyper-V system you can install Adaptec's RAID software and be alerted to issues... on VMWare... go fish... I think - maybe if you were using brand name server there would be modules that handle that (I think there are for Dell PERC controllers - though I'm not 100% certain).  I never use whitebox servers for important production systems at clients - it's just unwise in my opinion.
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization ConsultantCommented:
A component on the HCL, does not make it a server on the HCL.

What health status do you what to know, the SMART status of the disks, is scanned and written to the syslog.log on the server.

cat /var/log/syslog.log

Open in new window


You will see the Smartd deamon write to the logs as follows:-

2016-04-27T08:50:43Z smartd: [warn] t10.ATA_____WDC_WD2500YD2D01NVB1__________________________WD2DWCANK889612: above TEMPERATURE threshold (108 > 0)
2016-04-27T08:50:44Z smartd: [warn] t10.ATA_____OCZ2DAGILITY3____________________________OCZ2D4F0X47G889899S2: below MEDIA WEAROUT threshold (0)
2016-04-27T08:50:44Z smartd: [warn] t10.ATA_____OCZ2DAGILITY3____________________________OCZ2D4F0X478849899S2: above TEMPERATURE threshold (30 > 0)
2016-04-27T08:50:44Z smartd: [warn] t10.ATA_____VB0250EAVER_____________________________9VM88RDZ____________: above TEMPERATURE threshold (36 > 0)
2016-04-27T08:50:44Z smartd: [warn] t10.ATA_____VB0250EAVER_____________________________9V88KC4L____________: above TEMPERATURE threshold (35 > 0)

To have health status for your server requires support from the Vendor, no Vendor support, no health status.

This is as much information that you are going to be able to retrieve without supported vendor hardware.

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