Windows Phone 8.1 browser no longer supported by AOL Mail

Dave Ford
Dave Ford used Ask the Experts™
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Greetings, experts!

My local Internet Service Provider (Verizon) recently switched their customers from using Yahoo Mail to now using AOL Mail. This worked pretty well from my Windows Phone 8.1 device (Lumia 635) until this week. Now, when I attempt to bring up mail.aol.com in the phone's web-browser, it says, "It looks like you're using an unsupported device or browser."

Does anybody know a way around this?

Thanks!
DaveSlash
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William FulksSystems Analyst & Webmaster

Commented:
You can always configure your phone's mail client to check email that way. According to AOL's site, Windows Phones are not listed under their mobile compatibility chart. Can you install an alternate browser on the phone?

https://help.aol.com/articles/what-are-the-minimum-system-requirements-for-aol-mail
Dave FordSoftware Developer / Database Administrator

Author

Commented:
Sorry for the delay.

I downloaded and tried 3 different browsers on the Windows Phone, and they all experienced the exact same problem. I wonder if this is a problem in Windows Phone 10, too. I'll have to stop by my local Microsoft Store tonight and check.
Systems Analyst & Webmaster
Commented:
It wouldn't hurt to verify with them, but according to AOL it won't work.
Dave FordSoftware Developer / Database Administrator

Author

Commented:
I visited my local Microsoft Store, and they were able to get it to work temporarily by setting the browser from "Mobile-mode" to "Desktop-mode". A day later, even that stopped working. Of course, "desktop-mode" doesn't work very well with other sites I visit, so I worked around the problem by creating a separate tile dedicated solely to email from my Verizon account. That appears to work.

Thanks!
DaveSlash

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