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I am looking for a web solution for customer accessible general query, help desk, issue and problem tracking (ticketing). Do any of y'all have preferred vendor/software for such?<br />
Thank you!<br />
JohnD
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I am looking for a web solution for customer accessible general query, help desk, issue and problem tracking (ticketing). Do any of y'all have preferred vendor/software for such?
Thank you!
JohnD

Preferred web request software

Web applications are systems that run in browsers that perform functions normally associated with other client-based programs. One of the most commonly used web applications is email; instead of downloading individual emails to a local machine, the data is shown through a website. Other examples of web applications are collaborative systems like a wiki or an online game.

Web Applications

A consultant is a professional who provides professional or expert advice in a particular area such as security (electronic or physical), management, education, accountancy, law, human resources, marketing and public relations, finance, engineering, science or any of many other specialized fields.

Consulting

Project management is the discipline of carefully projecting or planning, organizing, motivating and controlling resources to achieve specific goals and meet specific success criteria. A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value.