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What evidence could an IT department provide to demonstrate that any major configuration changes or software updates were only applied through a managed change control process. We are being tasked to spot check some systems admins to ensure they are aligning with change management best practices, but I am unsure what actual evidence they could provide to an external auditor to prove the upgrade was managed through a change control process, i.e. documentation, records, notes, logs etc.
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What evidence could an IT department provide to demonstrate that any major configuration changes or software updates were only applied through a managed change control process. We are being tasked to spot check some systems admins to ensure they are aligning with change management best practices, but I am unsure what actual evidence they could provide to an external auditor to prove the upgrade was managed through a change control process, i.e. documentation, records, notes, logs etc.

software update managed change control

Software is any set of instructions that directs a computer to perform specific tasks or operations. Computer software consists of programs, libraries and related non-executable data (such as documentation). Computer software is non-tangible, contrasted with computer hardware, which is the physical component of computers. Software written in a machine language is known as "machine code". However, in practice, software is usually written in high-level programming languages than machine language. High-level languages are translated into machine language using a compiler or interpreter or a combination of the two.

Software

Networking is the process of connecting computing devices, peripherals and terminals together through a system that uses wiring, cabling or radio waves that enable their users to communicate, share information and interact over distances. Often associated are issues regarding operating systems, hardware and equipment, cloud and virtual networking, protocols, architecture, storage and management.

Networking

Network Management involves issues that are independent of specific hardware or software, including email policies, upgrade planning, backup scheduling and working with managed service providers for Desktop-As-A-Service (DaaS), Software-As-A-Service (SaaS) and the like through the use of tools, coupled with manufacturer standards, best practice guidelines, policies and procedures plus all other relevant documentation. Network management also includes monitoring, alerting and reporting, management reporting, planning for device or service updates, the backup of configurations, the setting of key performance indicators and measures (KPIs/KPMs), associated service level agreements and problem records as part of the IT Service Management (ITSM) framework.

Network Management

Project management is the discipline of carefully projecting or planning, organizing, motivating and controlling resources to achieve specific goals and meet specific success criteria. A project is a temporary endeavor designed to produce a unique product, service or result with a defined beginning and end (usually time-constrained, and often constrained by funding or deliverables) undertaken to meet unique goals and objectives, typically to bring about beneficial change or added value.