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User's iPhone won't sync with Exchange 2010 after database recovery/rebuild
One of our client's Exchange 2010 server (part of SBS11) had corrupted log files last night. We resolved that and got the database remounted and backed up, but one user's iPhone won't pull mail from the server. It will add the account successfully to the iPhone but just fails to pull in any data.
I have done the following:
--Had the user delete and recreate the Exchange account on their iPhone
--Gone to ADUC -> Username -> Properties -> Security tab -> Advanced button and verified that there was a checkmark next to "include inheritable permissions".
--Unchecked, hit Apply, rechecked, and then hit Apply to the "inheritable" checkbox.
--Disabled ActiveSync for the mailbox, had user delete the account from their iPhone, re-enabled ActiveSync for that mailbox, and had them re-add the account
--Gone to EMC -> Recipient Configuration -> Mailbox -> User's mailbox -> Manage Mobile Phone and removed all of the mobile devices
--Restarted all of the Exchange services
--Restarted the whole SBS11 box
Interestingly, when I go to Manage Mobile Phone, it shows First Synchronization Time as 02/19/16.. while today is 05/21/16. This leads me to think that it isn't really deleting the ActiveSync partnership with the affected device--when I deleted the partnerships for another user's mailbox, when the partnership was recreated, the First Synchronization Time indicated that it was on today, at that exact time.
I found this article, which describes the exact same situation as I experienced, and it says the problem was fixed by creating a new mailbox store and moving the affected user's mailbox to that store. I haven't tried that yet, because I don't want to clutter things up by having two mailbox stores when this feels like it should be something simple to resolve. https://lhdinger.wordpress.com/2012/04/10/activesync-fails-to-deliver-e-mail-to-iphones-after-database-repair-event-id-1008/
How do I ensure that an ActiveSync partnership is REALLY deleted?
Is there anything else I should try to resolve this issue, aside from moving the affected mailbox to a new store?
I have done the following:
--Had the user delete and recreate the Exchange account on their iPhone
--Gone to ADUC -> Username -> Properties -> Security tab -> Advanced button and verified that there was a checkmark next to "include inheritable permissions".
--Unchecked, hit Apply, rechecked, and then hit Apply to the "inheritable" checkbox.
--Disabled ActiveSync for the mailbox, had user delete the account from their iPhone, re-enabled ActiveSync for that mailbox, and had them re-add the account
--Gone to EMC -> Recipient Configuration -> Mailbox -> User's mailbox -> Manage Mobile Phone and removed all of the mobile devices
--Restarted all of the Exchange services
--Restarted the whole SBS11 box
Interestingly, when I go to Manage Mobile Phone, it shows First Synchronization Time as 02/19/16.. while today is 05/21/16. This leads me to think that it isn't really deleting the ActiveSync partnership with the affected device--when I deleted the partnerships for another user's mailbox, when the partnership was recreated, the First Synchronization Time indicated that it was on today, at that exact time.
I found this article, which describes the exact same situation as I experienced, and it says the problem was fixed by creating a new mailbox store and moving the affected user's mailbox to that store. I haven't tried that yet, because I don't want to clutter things up by having two mailbox stores when this feels like it should be something simple to resolve. https://lhdinger.wordpress.com/2012/04/10/activesync-fails-to-deliver-e-mail-to-iphones-after-database-repair-event-id-1008/
How do I ensure that an ActiveSync partnership is REALLY deleted?
Is there anything else I should try to resolve this issue, aside from moving the affected mailbox to a new store?
ASKER CERTIFIED SOLUTION
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Sorry to hear the problem still exists. I recommend Requesting Attention on your question from our site moderators. Why? You need more eyes on your question because you haven't received an adequate response to your question after 24-48 hours.
Here is more information on how to Request Attention.
http://support.experts-exchange.com/customer/portal/articles/539391-the-request-attention-system
I hope we can help you find a resolution to this problem.
Here is more information on how to Request Attention.
http://support.experts-exchange.com/customer/portal/articles/539391-the-request-attention-system
I hope we can help you find a resolution to this problem.
ASKER
Moving the affected mailbox to a new mailbox store has resolved the issue. It's not the cleanest solution, as now I have two mailbox stores, but presumably I should be able to move the mailbox back to the original store once the user is no longer out of town and overly-dependent on his email on his phone.
I'm not terribly concerned about requesting more attention at this point. Of course, if someone has a better solution, I'd love to see it posted so that it can help others. Unfortunately, since my particular issue is fixed, I won't be able to personally verify anyone else's solutions.
I'm not terribly concerned about requesting more attention at this point. Of course, if someone has a better solution, I'd love to see it posted so that it can help others. Unfortunately, since my particular issue is fixed, I won't be able to personally verify anyone else's solutions.
Glad to hear it! You should select your solution in the mean time as how you resolved this problem.
https://www.experts-exchange.com/questions/28947328/User's-iPhone-won't-sync-with-Exchange-2010-after-database-recovery-rebuild.html?anchorAnswerId=41616758#a41616758
https://www.experts-exchange.com/questions/28947328/User's-iPhone-won't-sync-with-Exchange-2010-after-database-recovery-rebuild.html?anchorAnswerId=41616758#a41616758
ASKER
I ended up using the solution that I had proposed when initially asking the question--creating a new mailbox store and moving the affected user's mailbox to that store. Doing so appears to have recreated the ActiveSync partnership and resolved the problem. I rated it as a "B" instead of an "A" because I feel like an "A" solution would be one that didn't require something "messy" like moving mailboxes between mailbox stores.
https://www.experts-exchange.com/articles/19119/iPhone-Samsung-Will-Not-Connect-or-Sync-To-Microsoft-Exchange-Server.html