khanfe
asked on
Citrix Delivery Services Console - Session Hanging as 'Connecting'
Hi,
Apologies in advance - have limited Citrix knowledge.
I have a user session currently hanging in a 'Connecting' state within the Citrix Delivery Services Console. I've tried disconnecting the session on numerous occasions, however it remains hanging. The error the user is seeing at their end is ''The connection to <> failed with status (1030)'' (attached).
I've tried to look into an alternative way to kill the session using the session ID from task manager, process explorer, however can't find a way to do it? Is there to do this from a command line function?
Many thanks
CTX-Error.jpg
Apologies in advance - have limited Citrix knowledge.
I have a user session currently hanging in a 'Connecting' state within the Citrix Delivery Services Console. I've tried disconnecting the session on numerous occasions, however it remains hanging. The error the user is seeing at their end is ''The connection to <> failed with status (1030)'' (attached).
I've tried to look into an alternative way to kill the session using the session ID from task manager, process explorer, however can't find a way to do it? Is there to do this from a command line function?
Many thanks
CTX-Error.jpg
James Rankin
You could always try killing the processes directly rather than the seszion?
ASKER
I tried to kill relevant processes running on the user's machine, although had no success.
ASKER
The reset session command seems to only apply to sessions on the terminal server. when I run the Query session command, it only returns with values for my own session. Would this reset be applicable to virtual desktop sessions?
Apologies if I didn't mention the use of Virtual Desktops in my description!
CDSC.jpg
Apologies if I didn't mention the use of Virtual Desktops in my description!
CDSC.jpg
OK, if this is a xenDesktop instance, can't you just restart the XenDesktop client that is erroring? Or has that already been done?
ASKER
Please excuse my complete ignorance, but we've rebooted the physical machine the user is trying to login from - is there a reboot option to restart the virtual desktop from the server side?
There should be.....damned if I can remember where though :-) What version of XenDesktop is it?
You can do it from XenCenter, if you're using xenServer?
http://support.citrix.com/article/CTX131421
http://support.citrix.com/article/CTX131421
ASKER
Seems to be XenDesktop Server 4.0 - Pretty old I guess? :-)
Running on XenServer, or a different hypervisor?
ASKER
Running on VMWare...
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ASKER
@kz20fl - sorry for the late reply. Your solution worked, so just wanted to say thanks!