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iCloud Not Installing/Updating on Windows 7 64-Bit

I am working on a Lenovo ThinkPad W530 running Windows 7 Pro SP1 64-Bit for a client. He was having various problems with it and asked me to restore it to a full system backup that he had made to an external drive about a year ago.

Everything is working OK except for iCloud for Windows, which opens just fine, but then crashes seconds after I log into the user's iCloud account.

When I download and attempt to install the latest version of iCloud, I get an error message, "There is a problem with the Windows Installer package..." (screenshot attached).

I can't seem to get around this problem. Would appreciate any suggestions.

ASKER CERTIFIED SOLUTION

Jackie Man

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Arman Khodabande

Also you forgot to include the screenshots.
This is not clear that the problem arises from the auto-uninstall process during upgrade or the installation package is really faulty.

Looking into Application section of the "Event viewer" can also give us some clues about app crash or installation errors.

anuneznyc

ASKER

Thanks Arman. Reattaching here...
iCloud_Setup_Error.JPG

anuneznyc

ASKER

Checked Event Viewer. This is the entry dump for the iCloud failure.

iCloud.exe
129.9.0.3
5719bb27
CoreFoundation.dll
1.750.32.0
5719a811
c0000005
0003ba31
18f4
01d1b5db794e8631
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloud.exe
C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll
c7e4e188-21ce-11e6-9803-f4b7e2e63e7e

anuneznyc

ASKER

This was the other event just 1 second before the other one I posted above...

iCloudDrive.exe
1.5.4.43
5719bb27
ntdll.dll
6.1.7601.23418
5708a73e
c0000374
000ce843
24c8
01d1b5db89b7c3ed
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudDrive.exe
C:\windows\SysWOW64\ntdll.dll
c798b57f-21ce-11e6-9803-f4b7e2e63e7e

SOLUTION

Arman Khodabande

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anuneznyc

ASKER

Thanks Guys. I was able to get this working thanks to your suggestions. Using the aggressive uninstall mode on Revo Uninstaller to wipe out all Apple-related software then allowed me to install iCloud successfully.

Thanks!!