This is an item that I have had my employees working on that we are all stumped. Customer brought in the Microsoft Surface 2 RT (Tegra 4 1.71GHz, 2GB, 32GB, Windows 8.1) tablet with a damaged screen. We ordered a replacement LCD/Digitizer assembly and have installed it. Note; touch did not work beforehand, but we assumed it was due to damage.
We do have a surface keyboard in the shop that we can use to have a mouse and keyboard for the surface.
The problem as stated in the title is that the TouchScreen does not work. Code 10. The Device Cannot Start. Touch Firmware has a yellow exclamation mark next to it.
I have done all the Windows Updates, uninstalled and reinstalled the touch firmware (through Device Manager), and restarted/shutdown the tablet several times. We have also taken the screen back apart and verified that the cable are hooked up. Any suggestions?