bsprings
asked on
QuickBooks Point of Sale 2013 - Upgrade / convert / migration of v3.x older company file data to 2013 version has ISSUES
Hi everyone. I'm hoping someone has run across this and can help me. If so, it would be most appreciated.
Short version of my question:
Issue:
After doing an end of month on June 31st, QB POS v3.x stopped being able to accept sales input for item numbers, descriptive names and/or bar code scans for a new client of mine.
Interesting thing is it will work in practice mode AND will work if we role the date back to the day before. Apparently it's a crappy, builtin little present from Quick Books for it's paying customers.
Action:
Upgraded POS to latest version through internet updates with no effects. (You cannot d/l the file and manually run the update because QB has taken that file offline. I had to take the computers offsite to do the QB POS internet updates.) QB Support NO help at all. They said to upgrade to latest version. I called my QB Advisor and had her double check with her resources and she got the same feedback. Upgrading has not been an issue for the client because they don't even have internet hooked up to the computers at all, don't even have it in the store and don't plan on getting it. They do their cc processing through the external terminals.
Another client had stopped using QB POS altogether and went to a specialized client/server app. So they offered their 2013 QB POS Pro to the above mentioned friend of theirs that was having the problem.
Action taken:
It turns out the 1st recommended step is to install the latest POS software onto the existing computer. Well, I couldn't. The original POS was a Windows 2000 OS and the new QB POS system requirements is WinXP or higher
Then I found the following instructions below to:
Here is the page listing the information for doing that process:
https://community.intuit.com/articles/1309350-upgrade-convert-your-company-file-to-a-newer-version-of-quickbooks-point-of-sale
So lastly, I tried to do a restore from backup and it would not do it.
There must be a 'secret agent way' of converting that old data that is not in menu. So I am hoping someone here has had some experience with this. I can get back in touch with my QB Advisor again, but I have been wanting to check out Experts Exchange anyways, so here I am.
Last, but not least, I just found this link to a similar problem someone else was having. Its about going from QB POS v5 to v2013. Their response was to "escalate the file to our Data Services team for conversion." I can confirm this later today. But in the meantime, it would be nice to know if there is another way of doing this w/o having to pay them for this. It's turning into a matter of principle as to where QB has intentionally disabled a program from working and is causing this small company all kinds of grief. Anyways, here's the link:
https://community.intuit.com/questions/773930-upgrading-qb-2006-pos-5-0-and-computers-to-windows-8
Please let me know what you folks think about this...
Thank you ahead of time for your help and assistance! :)
Short version of my question:
- How do I convert QB POS 3.x data to QB POS 2013?
- I have exhausted everything I know to do.
- Below is a detailed list of things I have looked at and have done.
Issue:
After doing an end of month on June 31st, QB POS v3.x stopped being able to accept sales input for item numbers, descriptive names and/or bar code scans for a new client of mine.
Interesting thing is it will work in practice mode AND will work if we role the date back to the day before. Apparently it's a crappy, builtin little present from Quick Books for it's paying customers.
Action:
Upgraded POS to latest version through internet updates with no effects. (You cannot d/l the file and manually run the update because QB has taken that file offline. I had to take the computers offsite to do the QB POS internet updates.) QB Support NO help at all. They said to upgrade to latest version. I called my QB Advisor and had her double check with her resources and she got the same feedback. Upgrading has not been an issue for the client because they don't even have internet hooked up to the computers at all, don't even have it in the store and don't plan on getting it. They do their cc processing through the external terminals.
Another client had stopped using QB POS altogether and went to a specialized client/server app. So they offered their 2013 QB POS Pro to the above mentioned friend of theirs that was having the problem.
Action taken:
- I went and bought brand new computers for their outdated QB POS registers
- I installed the 1st POS as the server computer for the other POS stations to connect to
- Ran full updates on the main server POS PC (I don't even have the other pc's out of the box yet)
- And then looked to see how to convert over the data like you normally would QB data
It turns out the 1st recommended step is to install the latest POS software onto the existing computer. Well, I couldn't. The original POS was a Windows 2000 OS and the new QB POS system requirements is WinXP or higher
Then I found the following instructions below to:
- File -> Company Operations -> Convert from previous version
- But that is not on the 2013 menu as an option to do
Here is the page listing the information for doing that process:
https://community.intuit.com/articles/1309350-upgrade-convert-your-company-file-to-a-newer-version-of-quickbooks-point-of-sale
So lastly, I tried to do a restore from backup and it would not do it.
There must be a 'secret agent way' of converting that old data that is not in menu. So I am hoping someone here has had some experience with this. I can get back in touch with my QB Advisor again, but I have been wanting to check out Experts Exchange anyways, so here I am.
Last, but not least, I just found this link to a similar problem someone else was having. Its about going from QB POS v5 to v2013. Their response was to "escalate the file to our Data Services team for conversion." I can confirm this later today. But in the meantime, it would be nice to know if there is another way of doing this w/o having to pay them for this. It's turning into a matter of principle as to where QB has intentionally disabled a program from working and is causing this small company all kinds of grief. Anyways, here's the link:
https://community.intuit.com/questions/773930-upgrading-qb-2006-pos-5-0-and-computers-to-windows-8
Please let me know what you folks think about this...
Thank you ahead of time for your help and assistance! :)
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masnrock
Answered