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Dragon NaturallySpeaking 13 causes Chrome black screen

Clean install of Windows 10 Pro and Dragon NaturallySpeaking 13 Premium.
If Dragon is running then Chrome has a black window. If Dragon is not running then Chrome is OK.
Tried disabling Dragon extension in Chrome, but this made no difference - still a black window.

The computer has a NVIDIA NVS300 dual screen card with two screens attached. We have other computers on the network running the same combination but without Dragon which all seem to work fine.

Chrome version 51.0.2704.79
Windows version 10.0.10586

Many thanks for any ideas!

SOLUTION

Jackie Man

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Chief Avocado

ASKER

I don't have remote access to the machine right now, but I can see that the install path is C:\Program Files (x86)\Google\Chrome\Application which would indicate the 32 bit version is installed.

SOLUTION

Jackie Man

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Chief Avocado

ASKER

Yes Windows 10 is 64 bit.

Dragon NaturallySpeaking 13 is installed in C:\Program Files (x86)\Nuance\NaturallySpeaking13\

SOLUTION

Jackie Man

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ASKER CERTIFIED SOLUTION

Chief Avocado

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Chief Avocado

ASKER

No final solution. Nuance software is just a but rubbish.

Member_2_6472489

Try disabling hardware acceleration in chrome,

In chrome go to:
- Settings>scroll down
- Show advanced settings > Go to the bottom
- UNCHECK "Use hardware Acceleration when available"
- Restart Chrome

Worked for me.