When clicking on a specific email in Outlook all employees get "Not enough memory or disk space to complete this operation."

Hi,

Maybe there is an huge attachement!! OWA and Activesync will not load all the email! but only the text content and will load attachment if requested by user, but using outlook it deponds on Email format (Text, RIch text or HTML).

To have more details regarding the email, right clic on it and clic options,

Just a question: the email is in OST file or moved ti OST localy?

Regards

Salah

Well I don't see an attachment on it.  Its a forward of an old email about an upcoming staff meeting with some additional text basically reminding everyone the staff meeting is next week.  It's an HTML formatted email.  The subject begins with the word Reminder:.

We as in I.T. sent an all employee email saying we acknowledge the email appears to be corrupt in some way because every person that clicks on it gets the error.  We've included a screen shot of the error in our email and a screen shot of the email message for their reference.  We've instructed employees to delete the original email.

Outlook 2010 / 2013 usually runs in cached mode by default in our organization.  In fact I know it does because when setting up a new profile or PC we instruct the user that all their email is there, it just needs to download, and it does that.  This helps buffer from small connection issues or exchange outage as whatever has been downloaded or written in outlook is still available, rather than outlook freezing up waiting for an exchange connection if there were to be some kind of issue from layer1 all the way up to layer 7.

I found the original email in my deleted items folder, and I don't see any properties of it.  I right click and there's things like ignore, junk, delete, archive, find related, quick steps, etc... but no properties.  I found if I double click and open it, then on the file tab there is properties.  The message is 30kb in size.  Subject is Reminder: Staff Awareness Meeting.   The subject prefix Reminder: doesn't trigger some kind of Outlook bug does it?  I know you can put reminders on tasks or calendar items, so I'm wondering if it triggers an internal mechanism in Outlook that is responsible for reminders and alerts?

Hi,

I asked for options not properties!!

Salah

Nothing called options right clicking on the message.

Opening the message and then going to File > Options takes you to general Outlook Options.  I don't think this is what you want.

If you go to properties then yes you can see the file size and the header information.  That to me would have sounded more useful.

Hi,

I'm running Office 2007 :-) ! have a look here:

Internet headers in Outlook 2010, Outlook 2013 and Outlook 2016

Following this, you can check the body of the message after the header, then you can locate the source of problem based on html code.

Regards.

Salah

Ok that was helpful but really we haven't had any other exchange / email related problems all day so we just instructed people to delete the message.  That user sent another company wide email about something else later in the day and there was no problem.  Seems like it was some kind of anomaly with the original message itself.  I thought it was HTML format because of colored fonts in the email, but in actuality it was RTF format.

have you look into the message source?

Not experiencing this issue anymore.