asked on

Woocommerce first product always being added to basket

Hi there,

I have an issue with my woocommerce add to cart on a website using woocommerce photography and product add-ons. I am trying to add also a pro lightbox which i have done, however when i now add any option to my basket, it always adds the first product also, even if its a different product selected. You can see my proplem if you add a product using the following link

http://www.mariebarleyphotography.co.uk/collection/dave-and-sarahs-wedding/

If i disable the pro light box it works fine, but i really need the lightbox. Also you will notice in the product popup window, the first product is always styled differently also.

Would appreciate help with this as my product is due COB tomorrow.

Many Thanks,

Andrew

Peter Hart

so what I can see is by the clicking on the double arrows under the thumbnail brings up a popup with the photo and a list of options and to add to the basket.
what I notice is if you select an option whether you add it to the basket or not, that option for that photo stays there. so when you bring up the popup for that photo any previous option selected will still be there. so if I choose 'pro wall mount print' and then go back and change my mind that option is still selected .. if you don't notice that then choosing another option and adding to the basket makes both options get added to the basket. - maybe check the settings see if there is an option to not remember previous selection?

can't see the different styling of the pop up.

Andrew Spackman

ASKER

Hi,
Thank you for taking a look. I have looked at the settings but there isnt really many to choose from. Have you trying clearing your cache and then adding one, it still adds the first product?

Thanks,

Peter Hart

there's something not right - on Chrome I can't actually add the first image using the lightbox (#113 lady holding the mirror)
and sometimes but not always there seems to be an extra image in the basket but its not the first one.
it might be because I'm using the 'go back' button on the browser which "may" force the last 'add to basket' happen

its a shame the basket is not on the page (usually at the top right next to login) to display its contents (some themes will have a little basket saying 1 items ).

is everything Woocommerce? ( the theme and all the ecommerce plugins)?

Peter Hart

I would maybe disable all other plugins as it maybe a js problem?
if you bought these plugins I would raise a ticket with them.

Andrew Spackman

ASKER

I have tried disabling other plugins and also contacted the developer of the other plugin. But all he is telling me is that it was never tested with woocommerce photography and thats it :/ very unhelpful

Andrew Spackman

ASKER

Is there anyway i can find out what is causing this issue?

Many Thanks,
Andrew

ASKER CERTIFIED SOLUTION

Peter Hart

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Andrew Spackman

ASKER

I have been trying to get a solution from them but its extremely slow. Last response was asking for access to look into it. This needs to go live soon and im running out of ideas and budget.

Thanks,

Andrew Spackman

ASKER

I have gone to the plugin developer for help on this. Still waiting for there help.

Thanks,