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We may consider just that at a later date. So far we are now getting the form data passed in with a Google Forms plugin which forwards to Zendesk. Our biggest battle will be with staff following protocol however.
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We may consider just that at a later date. So far we are now getting the form data passed in with a Google Forms plugin which forwards to Zendesk. Our biggest battle will be with staff following protocol however.

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We are looking at ZenDesk for user support at our school. If possible I'd like to have a website/gmail/Form template that would then format the response as an e-mail into ZenDesk. Currently we have a Word form staff fill out &amp;&nbsp;e-mail which is a pain. The Form ensures that relevant information is filled in rather than &quot;The printer doesn't work&quot; and we find out that when they say it's all the printers it's actually their computer (spoolsvc failed, etc).<br />
<br />
Trying the Google Forms route (we use Google Apps), so far we can only get a verification e-mail sent about a new response rather than getting form text.<br />
<br />
Any suggestions would be greatful.
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We are looking at ZenDesk for user support at our school. If possible I'd like to have a website/gmail/Form template that would then format the response as an e-mail into ZenDesk. Currently we have a Word form staff fill out & e-mail which is a pain. The Form ensures that relevant information is filled in rather than "The printer doesn't work" and we find out that when they say it's all the printers it's actually their computer (spoolsvc failed, etc).

Trying the Google Forms route (we use Google Apps), so far we can only get a verification e-mail sent about a new response rather than getting form text.

Any suggestions would be greatful.

ZenDesk &amp; Gmail tamplate

Google Workspace is a suite of cloud computing productivity and collaboration software tools and software. It includes Google’s popular web applications including Gmail, Drive, Hangouts, Calendar, and Docs. While these products are available to consumers free of charge, Google Workspace adds business-specific features such as custom email addresses at your domain and storage for documents and email.

Google Workspace

An email client, email reader or more formally mail user agent (MUA) is a computer program used to access and manage a user's email. A web application that provides message management, composition, and reception functions is sometimes also considered an email client, but more commonly referred to as webmail.

ZenDesk &amp; Gmail tamplate

ZenDesk & Gmail tamplate