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Run a trace, if you have tac access, your best bet to check with Cisco.<br />
When you had option two, did it use a blast/group that is no longer active/valid?<br />
Check the auto attendant config. Scheduling?
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Run a trace, if you have tac access, your best bet to check with Cisco.
When you had option two, did it use a blast/group that is no longer active/valid?
Check the auto attendant config. Scheduling?

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We have a Cisco UCS560 Phone System that has been setup with a auto attendant to welcome all incoming callers a menu: <br />
<br />
Option 1 - Sales and Ordering<br />
Option 2 - All other callers<br />
<br />
Today the phone system has decided not to route any calls when the option 2 has been selected by the caller. Need immediate advice. TIA!
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We have a Cisco UCS560 Phone System that has been setup with a auto attendant to welcome all incoming callers a menu: 

Option 1 - Sales and Ordering
Option 2 - All other callers

Today the phone system has decided not to route any calls when the option 2 has been selected by the caller. Need immediate advice. TIA!

Cisco UCS560 Switchboard Option Not Allowing Calls

Cisco PIX is a dedicated hardware firewall appliance; the Cisco Adaptive Security Appliance (ASA) is a firewall and anti-malware security appliance that provides unified threat management and protection the PIX does not. Other Cisco devices and systems include routers, switches, storage networking, wireless and the software and hardware for PIX Firewall Manager (PFM), PIX Device Manager (PDM) and Adaptive Security Device Manager (ASDM).

Cisco

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

Voice Over IP

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.

IP Telephony

Telecommunication occurs when the exchange of information between two or more entities (communication) includes the use of technology. Communication technology uses channels to transmit information (as electrical signals), either over a physical medium (such as signal cables), or in the form of electromagnetic waves. The word is often used in its plural form, telecommunications, because it involves many different technologies.